1. EleonGameStudios

    EleonGameStudios Developer
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    If you experience any bugs with EAH please stay to following pattern:

    EAH version: (you can see the version if you open the "Tool Config")

    Reproducibility: (Always, Sometimes, Unable)

    Severity: (Trivial, Minor, Major, Crash)

    Description: (How did it happen? What happened? ...)

    Keep in mind: sometimes a tool restart or following our documentation prevent problems
     
    #1
    Last edited by a moderator: Sep 16, 2017
  2. joemorin73

    joemorin73 Captain

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    If you experience any bugs with EAH please stay to following pattern:

    EAH version: (Alpha 6.7.1)

    Reproducibility: Always

    Severity: Crash

    Description:
    Launching the new installation of EAH is causing an error.

    Code:
    Problem signature:
      Problem Event Name:    CLR20r3
      Problem Signature 01:    EmpAdminHelper.exe
      Problem Signature 02:    1.38.2.0
      Problem Signature 03:    59b94c9c
      Problem Signature 04:    mscorlib
      Problem Signature 05:    4.6.1590.0
      Problem Signature 06:    5787ee1b
      Problem Signature 07:    11af
      Problem Signature 08:    ad
      Problem Signature 09:    System.IO.FileNotFoundException
      OS Version:    6.1.7601.2.1.0.274.10
      Locale ID:    1033
      Additional Information 1:    f2df
      Additional Information 2:    f2df168ecc7f854f4e1a21151eb17462
      Additional Information 3:    a746
      Additional Information 4:    a74606b449fc15fb7a8abfe9772e9bb3
    
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt
    
    I'm assuming the FileNotFound exception is stemming from a DLL it can't find?

    StackTrace from Eventviewer:
    Code:
    Application: EmpAdminHelper.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.IO.FileNotFoundException
    
    Exception Info: System.IO.FileNotFoundException
       at System.ModuleHandle.ResolveType(System.Reflection.RuntimeModule, Int32, IntPtr*, Int32, IntPtr*, Int32, System.Runtime.CompilerServices.ObjectHandleOnStack)
       at System.ModuleHandle.ResolveTypeHandleInternal(System.Reflection.RuntimeModule, Int32, System.RuntimeTypeHandle[], System.RuntimeTypeHandle[])
       at System.Reflection.RuntimeModule.ResolveType(Int32, System.Type[], System.Type[])
       at System.Reflection.CustomAttribute.FilterCustomAttributeRecord(System.Reflection.CustomAttributeRecord, System.Reflection.MetadataImport, System.Reflection.Assembly ByRef, System.Reflection.RuntimeModule, System.Reflection.MetadataToken, System.RuntimeType, Boolean, System.Object[], System.Collections.IList, System.RuntimeType ByRef, System.IRuntimeMethodInfo ByRef, Boolean ByRef, Boolean ByRef)
       at System.Reflection.CustomAttribute.GetCustomAttributes(System.Reflection.RuntimeModule, Int32, Int32, System.RuntimeType, Boolean, System.Collections.IList, Boolean)
       at System.Reflection.CustomAttribute.GetCustomAttributes(System.Reflection.RuntimeAssembly, System.RuntimeType)
       at System.Attribute.GetCustomAttributes(System.Reflection.Assembly, System.Type, Boolean)
       at System.AppDomain.GetTargetFrameworkName()
    There are no logs in EAH.
     
    #2
  3. SilvRav

    SilvRav Moderator
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    EAH version: 1.38.2

    Reproducibility: Sometimes

    Severity: Minor-Major

    Description: Right click on player. Select edit, edit-player-in-game.

    Sometimes i can edit no problem sometimes it wants to kick the player the first...

    I use this function quite often for my market place to add/remove credits from a player.
     
    #3
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  4. Furious Hellfire

    Furious Hellfire Rear Admiral

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    EAH version: 1.38.2

    Reproducibility: Always

    Severity: Major

    Description: windows 10, the app will not start up. after attempting the exe the hourglass thingy rotates for a second then nothing.
    Missing a framework or a dll or something perhaps.


    from event viewer :

    Faulting application name: EmpAdminHelper.exe, version: 1.38.2.0, time stamp: 0x59b94c9c
    Faulting module name: KERNELBASE.dll, version: 10.0.10586.589, time stamp: 0x57cf948c
    Exception code: 0xe0434352

    Application: EmpAdminHelper.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.IO.FileNotFoundException

    Exception Info: System.IO.FileNotFoundException
    at System.ModuleHandle.ResolveType(System.Reflection.RuntimeModule, Int32, IntPtr*, Int32, IntPtr*, Int32, System.Runtime.CompilerServices.ObjectHandleOnStack)
    at System.ModuleHandle.ResolveTypeHandleInternal(System.Reflection.RuntimeModule, Int32, System.RuntimeTypeHandle[], System.RuntimeTypeHandle[])
    at System.Reflection.RuntimeModule.ResolveType(Int32, System.Type[], System.Type[])
    at System.Reflection.CustomAttribute.FilterCustomAttributeRecord(System.Reflection.CustomAttributeRecord, System.Reflection.MetadataImport, System.Reflection.Assembly ByRef, System.Reflection.RuntimeModule, System.Reflection.MetadataToken, System.RuntimeType, Boolean, System.Object[], System.Collections.IList, System.RuntimeType ByRef, System.IRuntimeMethodInfo ByRef, Boolean ByRef, Boolean ByRef)
    at System.Reflection.CustomAttribute.GetCustomAttributes(System.Reflection.RuntimeModule, Int32, Int32, System.RuntimeType, Boolean, System.Collections.IList, Boolean)
    at System.Reflection.CustomAttribute.GetCustomAttributes(System.Reflection.RuntimeAssembly, System.RuntimeType)
    at System.Attribute.GetCustomAttributes(System.Reflection.Assembly, System.Type, Boolean)
    at System.AppDomain.GetTargetFrameworkName()
     
    #4
    Last edited: Sep 22, 2017
  5. Jascha

    Jascha Administrator

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    Hey,

    so you are using the New EAH Folder? Did you copy anything from your old installation?
    Config? DLLs?
    Can you send me a screenshot of files that are in the EmpAdminHelper folder.
    And maybe the logs so that I can see where he fails.

    Thanks a lot. Sorry for that trouble. Not sure what is causing this yet. Works fine here.
     
    #5
  6. joemorin73

    joemorin73 Captain

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    Update on mine. I fixed the missing DLL issue.

    It required running updates on the server. Some of the updates appeared to apply to the .Net framework. Once they were applied, EAH loaded without any problems.
     
    #6
  7. Jascha

    Jascha Administrator

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    hm that is strange. So it worked before?
    You remember what Update it was and what .Net Framework Version you had before?
     
    #7
  8. joemorin73

    joemorin73 Captain

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    Well, the server already 4.6.2 installed. This seemed to have fixed it for us:
    - Microsoft .NET Framework 4.7 for Windows 7 and Windows Server 2008 R2 for x64 (KB3186497)

    (Yes, we are running 2008 server.)
     
    #8
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  9. SilvRav

    SilvRav Moderator
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    EAH version: 1.38.2

    Reproducibility: 95% of time
    Severity: Major

    Description: POI and Res dont reset

    I have this set up to reset weekly with the restart monday mornings at 04h00. Howver this morning some POI's / and res resetted while some didnt. Some res even shows 100% but there is still a big hole in the ground while others resetted fine and back to normal.

    same with POI's. some did, some didnt.
     
    #9
  10. Jascha

    Jascha Administrator

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    Are you using the tool on the server?
    If he gives the message that he wants to kick the player that means that either the Player is not online (then he will do it the old way over the file , thats why the message is there) or the tool is not connected to the Game.

    Could it be that the Player is offline in such cases?
     
    #10
  11. Jascha

    Jascha Administrator

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    hm this is more legacy than really in use.

    Deposits/POIs should be reset/refreshed with the game mechanics. We just left in tool in case somone still needs it. But this was never a 100% sure thing.
    POI reset for example only worked if the POI was still there (not deleted in game/tool), and listed in the Deposit/POI list. If not the whole thing will not work.
    We never found a good way to do it.

    If some Deposits are missing (big hole) check if those coordinates are in the Deposit list. If not eh will not reset it.
     
    #11
  12. SilvRav

    SilvRav Moderator
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    Hi Jascha

    player is online. and yes, its on the server.

    sometimes, it will edit and sometimes it would want me to kick the player.
     
    #12
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  13. Zulu

    Zulu Ensign

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    Name: Serenity US/WEST 24/7 PVE/PVP Large Starter Packs - Expanded Galaxy

    With Empyrion update 7.1.1 EAH will not connect to the server anymore.

    I'm hoping that this is just me. But right now it's kaput.
     
    #13
    Last edited: Oct 2, 2017
  14. SilvRav

    SilvRav Moderator
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    Believe this has been resolved by physical server restart
     
    #14
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  15. Zulu

    Zulu Ensign

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    Thank you for responding, it's embarrassing but it was actually my fault as I mistakenly swapped my port values. 12345 and 12346.. I have different values now, and I learned from that mistake.

    However new problem on my end, I'm having issues getting remote connection to work, and ports isn't a factor. So far no dice. Any ideas on what I might be doing wrong? I am trying to connect master and slave. Slave as I take it, my desktop, and the Master being the server.
     
    #15
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  16. Jascha

    Jascha Administrator

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    So you Set each tool to master/slave?

    I guess Ports are open?
    Can you look into the Logs on both sides "....Logs" or "Connection_Logs" if you see any trouble.
    Does he not make any connection? Also no chat?
    Did you set a password on both master and slave? Maybe try as a short test without a passwort. Just click on PW and click on ok again. (leave password it empty)

    If those points don't help let me know again. Sometimes a tool restart on both sides helps. First master, then slaves.
     
    #16
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  17. demolish50

    demolish50 Commander

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    Lots of missing item warning on 7. Even on
    1.39.0.3
     
    #17
  18. Jascha

    Jascha Administrator

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    Missing Items: Is it read items 5.8 and 8.3 mm?
     
    #18
  19. demolish50

    demolish50 Commander

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    unsure:

    10/19/2017 12:46:03 PM Item 2071 was not found in system.
    10/19/2017 12:46:03 PM Item 2056 was not found in system.
    10/19/2017 12:46:03 PM Item 2051 was not found in system.
    10/19/2017 12:46:03 PM Item 2063 was not found in system.
    10/19/2017 12:46:03 PM Item 2394 was not found in system.
    10/19/2017 12:46:03 PM Item 2355 was not found in system.
    10/19/2017 12:46:03 PM Item 2325 was not found in system.
    10/19/2017 12:46:03 PM Item 2749 was not found in system.
    10/19/2017 12:46:03 PM Item 2129 was not found in system.
    10/19/2017 12:46:03 PM Item 2299 was not found in system.

    It looks like a bunch
     
    #19
  20. Patwar

    Patwar Commander

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    Yes, same here. Missing all items so players profiles are red with Christmas saplin lights... :D
     
    #20

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