PLZ Retest and Re-Report Internal Error

Discussion in 'Archive (Read Only)' started by Jynzoh ツ, Aug 31, 2023.

  1. Jynzoh ツ

    Jynzoh ツ Ensign

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    Build: Newest as of 8-30-23
    Mode: Survival
    Mode: Co Op

    SERVER NAME: Vengeance
    SEED-ID: 1050707

    If applicable:
    MODIFIED PLAYFIELDS: Reforged Eden 1.10 Scenario

    Reproducibility: always
    Severity: high

    Type: internal error

    Summary:
    After entering orbit, planet or warp error message "internal error".

    Description:

    Whenever you try to leave the atmosphere to go into space, right before you leave it gives you the error "internal error has occurred then lets you send mail or close. You are then either free falling in the planet with the environment missing, or in space miles from your ship.

    Steps to Reproduce:
    1) Fly up to the "Orbit" limit
    2) As soon as I should load into space, the error occurs
    3) tried different solar systems and planets, it'll work for a bit then starts giving you the error message
     
    #1
  2. Pantera

    Pantera Administrator Staff Member

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    Hi as you are using a modified scenario we cannot really help we only work with vanilla content (just fyi this scenario instructs subscribers to try reproducing any issue in vanilla first then to report it to us).

    Maybe you can attach a log though to give a hint where this could be coming from without a log there isn't anything to look at anyway.

    How to supply logs to a report:

    Client log location:
    1. Right click on Empyrion in your steam library > Properties > Local files > Browse local files > Logs
    2. Right click on the logs folder & create a compressed copy then to add this to your forum report use the "Upload a File" option in the post editor & select the compressed logs folder you created or upload the file to a file hosting site such as mediafire, dropbox or google drive & add a share link to it.
     
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  3. Jynzoh ツ

    Jynzoh ツ Ensign

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    I've tried and the devs say they don't know, thats why i've turned to you seeing as this issue has happened on vanilla as well
     
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  4. Jynzoh ツ

    Jynzoh ツ Ensign

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    Attached Files:

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  5. Pantera

    Pantera Administrator Staff Member

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    Ok thanks for the logs.
    I will need a vanilla save game from you where this can be triggered after I load in & do the steps you provide.

    How to supply a save game for a report:

    Go to:
    For SP or Co-op:
    Right click on "Empyrion" in your steam library > Properties > Local files > Browse > Saves > Games
    or: SteamLibrary\steamapps\Common\Empyrion - Galactic Survival\Saves\Games
    1. Right click on the save folder & place your mouse cursor over 'Send to' create a compressed copy of it (or use winzip or 7zip)
    2. Use a file hosting site like mediafire, dropbox or google drive & add a share link to it
     
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  6. Jynzoh ツ

    Jynzoh ツ Ensign

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  7. Pantera

    Pantera Administrator Staff Member

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    #7
  8. Jynzoh ツ

    Jynzoh ツ Ensign

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  9. Pantera

    Pantera Administrator Staff Member

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    Ok I can see you started a fresh save but we need a save game where the issue can be reproduced with whichever structure it takes to trigger the exception.
    Have you tried with the vessel in question in a vanilla save ?
    Can you supply a vanilla save with the vessel spawned in that triggers the issue ?
    Thanks.
     
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  10. Jynzoh ツ

    Jynzoh ツ Ensign

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