Crashes on game start - READ AND TRY before issueing a report! For those of you who experience crashes when starting the game (before you get to the main menu), we might have a fix: You need to start Empyrion with a batch file that you can download here: https://www.dropbox.com/s/tiijba1wag5swnr/Empyrion_Test.zip?dl=0 - Copy the batch file into the Steam folder where you have installed your game (e.g. D:\Steam\steamapps\common\Empyrion - Galactic Survival) and execute it - The batch file starts Empyrion in a mode where Workshop data is loaded only when needed, i.e. when you first enter the New Game menu or the Blueprint Library -------------------------------------------- Hello everyone, we are investigating an/some issues with game start, crashing or freezing and would need your dedicated help. We created this thread to streamline the process. Please read through the steps and send in the logs as requested. 1. CHECK THE TYPE OF YOUR ISSUE There are several categories we are currently tracking: 1a. Can not start game: Infinite Loading - No error popping up - Just sitting at the loading screen (no menu visible) and the loading icon is spinning - Sometimes happens aleady at the EAC screen. 1b. Cannot start game: Crash-to-Desktop (try help added above) - Starting the game leads to an Error at some point before the Main menu has loaded (or immediatelly at that point) - Either a window "Access violation" or any other Windows-Error popup is shown (or like "empyrion.exe does not work anymore); Does NOT relate to the ingame "Continue or Quit" error! 1c. Crashing while playing: CTD - Same as (2.) but happening while playing - CTD is NOT the Continue or Quit popup, but hard crash to windows! - Crashing means: Crash to desktop with a popup showing a Windows error message 1d. Gamefreeze - Game is suddenly freezing and does not recover - Gamefreeze is usually NOT the "Continue or Quit" message but real "framelock" - Sometimes no error is given, sometimes "Continue or Quit" pops up in the game or a Windows-error pops up in den background 1e. Continue or Quit - Game pops up the well-known "CoQ" message in any situation once or repeatedly. >> If your issue is a combination of 1-5, please add something like "1+2". 2. CHECK IF ANYTHING from the following links HELPS 2a. Do a full clean install: https://eleon.zendesk.com/hc/en-us/articles/208709329 2b. Try to start the game from the executable: ...\Empyrion - Galactic Survival\empyrion.exe 2c. Try to start the game in Forced DX9 mode: https://eleon.zendesk.com/hc/en-us/articles/115002058969 PLEASE ONLY USE THE METHOD DESCRIBED IN THE LINK as we need the additional logs created and as adding parameters to steam or desktop icon seems to NOT WORK most of the time (= not starting DX9 but DX11 instead!) 2d Update or do a clean re-install of your videocard drivers (uninstall the old ones before reinstalling!) 3. CREATE REPORT If nothing helps, please create a report as follows: 3a. TYPE Add the type of your issue (1.) and precisely describe at WHICH POINT and how often the issue happens. 3b. USED HELP? Describe what you did to solve the issue and what the result was (2.) Any change of the issue? 3c. DXDIAG file Create a dxdiag file and attach to your report (Windows button > type in "dxdiag" > save file and attach to your report) 3d. SAVE LOGS Got to the folder ..\Empyrion - Galactic Survival\Logs\<folderwithhighestnumber> and pick the Client.log file that corresponds to your issue (time and date) and attach to your report 3e. INFO: Alpha 5.5 Add information if you had this issue in Alpha 5.5 already 3f. ADDITIONAL INFO Add information if this is a new game started with Alpha 6.0 (when crashing ingame) 3g. SERVER, P2P or SINGLEPLAYER? Add info where you are playing when running into the issue. THANKS A LOT FOR YOUR DEDICATED HELP!