Fixed Startup issue

Discussion in 'Fixed (Read Only)' started by DOWStrider, Dec 12, 2019.

  1. DOWStrider

    DOWStrider Ensign

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    I got the new update and now can't launch the game. It gets to the splash screen then a 2019 Unit splash screen pops up and it crashes.
     
    #1
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  2. Pantera

    Pantera Administrator Staff Member

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    Hi can you please supply the client log ?
    Go to your steam installation of EGS:
    SteamLibrary\steamapps\Common\Empyrion - Galactic Survival\Logs

    Open the folder named by the highest number in the logs folder & right click on the client log from when this happened & place your mouse cursor over 'Send to' create a compressed copy of it then drag & drop a copy in your reply box or use the upload a file option.

    Also can you go to you AppData\LocalLow fodler & open the Eleon folder here:
    C:\Users\YourUserNameHere\AppData\LocalLow\Eleon Game Studios\Empyrion - Galactic Survival

    & right click on the Crashes folder & place your mouse cursor over 'Send to' create a compressed copy of it then drag & drop a copy in your reply box or use the upload a file option.

    Thanks.
     
    #2
  3. LoWacska

    LoWacska Ensign

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    Same problem.
     

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    #3
  4. ♞♞ | MikaZzZ | ♞♞

    ♞♞ | MikaZzZ | ♞♞ Ensign

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    Hello i do have the same issue log down belov
     

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    #4
  5. Pantera

    Pantera Administrator Staff Member

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    Can you also supply the crash folder from here:
    C:/Users/LoWacska/AppData/Local/Temp/Eleon Game Studios/Empyrion - Galactic Survival/Crashes
     
    #5
  6. Pantera

    Pantera Administrator Staff Member

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    Can you also supply the crash folder from here:
    C:/Users/eclip/AppData/Local/Temp/Eleon Game Studios/Empyrion - Galactic Survival/Crashes
     
    #6
  7. ♞♞ | MikaZzZ | ♞♞

    ♞♞ | MikaZzZ | ♞♞ Ensign

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    i dont have this folder i reinstalled the game tought it would fix that but doesnt do. Maybe it got deleted after i reinstalled

    Edit: Image uploaded
     

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    #7
  8. LoWacska

    LoWacska Ensign

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    I don't have "Eleon Game Studios" folder in appdata.
     

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    #8
  9. Pantera

    Pantera Administrator Staff Member

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    Can both check the LocalLow folder ?
    AppData\LocalLow\Eleon Game Studios\Empyrion - Galactic Survival
     
    #9
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  10. ♞♞ | MikaZzZ | ♞♞

    ♞♞ | MikaZzZ | ♞♞ Ensign

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    No crash folder
     

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    #10
  11. LoWacska

    LoWacska Ensign

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    Exist but last log is 8 months old.
     

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    #11
  12. ♞♞ | MikaZzZ | ♞♞

    ♞♞ | MikaZzZ | ♞♞ Ensign

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    The new config file that we got couses the issue that the game crashes. I deleted the config and the example one the game went into a loading loop i repaired it via steam and it crashed afterwards.
     
    #12
  13. Ephoie

    Ephoie Captain

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    Are you using Windows 10? If so, is windows up to date? Check for updates, just in case.
    Have you updated Steam?
    Have you verified the install?
    Have you tried uninstalling, and reinstalling Empyrion?
    Again, you can message me if you would like.... and I can try to help via a discord call.
    (don't know why admin felt this was off topic, as I would have happily shared my findings)
     
    #13
  14. ♞♞ | MikaZzZ | ♞♞

    ♞♞ | MikaZzZ | ♞♞ Ensign

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    Windows 10 last update was yesterday or so, Nvidia drivers uptodate today was a update, steam is uptodate, verified the install and reinstalled Empo, will try to reinstall the game on my other ssd

    Edit: also unsubed all workshop mods
     
    #14
  15. Ephoie

    Ephoie Captain

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    Is your windows defender blocking anything? Sometimes windows flags Empyrion as a virus..... :(

    Look in:
    Windows Security
    .. > Virus and Threat Protection
    .. .. > Threat History
     
    #15
    Last edited: Dec 12, 2019
  16. ♞♞ | MikaZzZ | ♞♞

    ♞♞ | MikaZzZ | ♞♞ Ensign

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    i reinstall on my other ssd and added the game to the firewall also added a exception to my avg my conlusion is that the new config file is cousing the problem.
     
    #16
  17. Ephoie

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    The Folder that @Pantera is refering to is not in the steam folder..... if that was not clear off the bat...
    It is in a spot that most users will not know.
    C:\Users\{YourAccountName}\AppData\LocalLow\Eleon Game Studios\Empyrion - Galactic Survival\crashes


    so, as an example....
    For me, it would be
    C:\Users\Dixon Ciderbush\AppData\LocalLow\Eleon Game Studios\Empyrion - Galactic Survival\Crashes
     
    #17
  18. Pantera

    Pantera Administrator Staff Member

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    Your log shows you have AVG anti virus installed can you try disabling it entirely & then verify the game files once more & try again ?
     
    #18
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  19. Ephoie

    Ephoie Captain

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    But I hav not had the same issue as you..... MY game is running no prob.... So, if it was a game dev issue, it would be something that affects everyone equally.... but this is not the case.
     
    #19
  20. Ephoie

    Ephoie Captain

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    what @Pantera said.
     
    #20

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