PLZ Retest and Re-Report Stuck on loading screen

Discussion in 'Archive (Read Only)' started by Michael Lovelace, Jun 12, 2021.

  1. Michael Lovelace

    Michael Lovelace Lieutenant

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    Build: 1.5 3376
    Mode: Survival
    Mode: Dedicated Server

    SERVER NAME: BeyondEarth
    SEED-ID: 4081981

    If applicable:
    MODIFIED PLAYFIELDS: No

    Reproducibility: Always
    Severity: Major

    Type: Gamestart

    Summary: Stuck on loading screen

    Description: Started a new save game on my server, after picking the starting planet you get stuck on a loading screen.


    Steps to Reproduce:

    Screenshots, Crash Logs, any other Relevant Information or Download links:
     

    Attached Files:

    #1
  2. Pantera

    Pantera Administrator
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    Hey can you say what scenario is being used on the server ?
    Also can you attach the playfield_logs from the time this happened & the client log ?
     
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  3. Michael Lovelace

    Michael Lovelace Lieutenant

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    This server we are having an issue with right now is Default Multiplayer

    Ok, but I want to explain real quick how I got to this point. We started this server on 5/11, using the Reforged Eden Mod. The server has been working great no issues at all. Then 1.5 was released, and we waited for Reforged to update, and they did/ When I got up on 6/11, Reforged Eden had posted an update. I updated the files as needed and started the server back up. Everything worked fine, we played for about 8+ hours, and then the server did its daily restart at 12pm est. After the restart when we tried to join the server, we got a small download and then we were stuck on the loading screen. I have talked with the creator of Reforged Eden and it seems that everything is good on that end. So I started a new save game using the Default Multiplayer and after you pick your starter planet you get stuck on the loading screen. this is a new game with Reforged Eden Removed, still having the same issue.

    I am going to send the client log for 12:03 pm last night too, so you can see what happened when I tried to log in after a restart. Also sending the client log for the new save Default Multiplayer.

    Where do I find the playfield logs?
     

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  4. Pantera

    Pantera Administrator
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    In the logs folder "Empyrion - Dedicated Server > Logs > 3376"

    Also who is the host for the server ?
     
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  5. Michael Lovelace

    Michael Lovelace Lieutenant

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    GTX is the host.

    Update: I backed up my save file, reinstalled Empyrion on the server, and reinstalled the save file. it is working now. Not sure what could have changed during a restart that would have caused all these issues. It is working for now though. After a few hours of play we will see if it does it again. thanks
     
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  6. Pach

    Pach Captain

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    We are having the same issue on a privately hosted server.

    However, this fix only let one of us in. Interestingly, the person who cannot log in is the server admin.

    He's getting a "low memory" error, but there's plenty of memory and disk space.
     
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  7. Pantera

    Pantera Administrator
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    What is the windows page file set to ? perhaps try 32GB
    1. Open the windows control panel
    2. Select System
    3. Select Advanced system settings
    4. Click on the Advanced tab
    5. Under Performance, click Settings
    6. Under Performance Options, click Advanced tab
    7. Here, under Virtual memory, select Change
    8. Uncheck the box 'Automatically manage paging file size for all drives'
    9. Select Custom size & in the 'Initial size' & 'Maximum size' boxes put in: 16384 (16GB) or 32768 (32GB)
    10. Click on 'Set' then 'Ok' then Click on 'Apply' in the 'Performance options' window
    11. At this point you should restart the PC
     
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  8. Pantera

    Pantera Administrator
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    Ok thanks see how it goes for now to note on our own server & my own server we haven't seen such issues.
     
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  9. Pach

    Pach Captain

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    i can't answer this. unless he wants to come over here and post himself, i can't give anything else. all i'll say is he is a server admin for a living, so he knows what he's doing with the page file (unless it's set lower).

    but from what he said, the server lets him in (recognizes his credentials) but never connects him to the playfield.
     
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  10. Pach

    Pach Captain

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    #10
  11. Sinzoni

    Sinzoni Ensign

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    I'm having the same issue on my new server using 1.5 with a group of friends. It always gets stuck on the loading screen after selecting a planet to start on. Even tried setting up a new server on a hosted site with the same results. Uninstalled client several times and cleared game registry with regedit, with no luck. See attached system log stuck on loading.png
     
    #11
  12. Pantera

    Pantera Administrator
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