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Discussion in 'Official Eleon Server' started by RexXxuS, Feb 22, 2017.

  1. Gottfried of Bouillon

    Gottfried of Bouillon Ensign

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    Apparently this is how it was intended, on the server if the ship is really large, then it can be repaired for money at a service station
     
    #1221
  2. Ladirah

    Ladirah Ensign

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    hello

    Since Monday April 22. 2024 I have no longer been able to connect to the Eleon servers.
    EU and NA
    I've only been using these servers for weeks and now nothing works.
    Procedure:
    1. start the game
    2. choose multiplayer
    3. choose Eleon Game Studios - Official EU Server / Official NA Server
    4. connect
    Then, as always, the screen “connecting to server” appears and that’s it
    When I look at my connection in the task manager, the communication stops immediately
    I have already uninstalled and reinstalled the game.
    I also removed my blueprints and reduced the subscribes to the workshop.
    nothing helps

    need help ....

    Best regards

    Ladirah
     
    #1222
  3. Taelyn

    Taelyn Administrator Staff Member Community Manager

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    Try clearing the cache from the empyrion install

    Steam/SteamApps/Empyrion - Galactic Survival/Saves/Cache/..
     
    #1223
  4. Ladirah

    Ladirah Ensign

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    sorry ... didn't help

    i tried to connect to other servers
    found out, is there a shield in front of the name i can´t connect, without the shield i can.
    so it looks like, could be a problem with the easy anti cheat stuff, is it???
    how can i fix that .
     
    #1224
  5. Taelyn

    Taelyn Administrator Staff Member Community Manager

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    Go to the options, misc and make sure EAC is turned ON

    If its turned ON, then you need to uninstall the game, remove anything empyrion and EAC related from the registry, and then reinstall empyrion
     
    #1225
  6. Ladirah

    Ladirah Ensign

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    so ...
    i uninstall the game again.
    clean the registry with 2 programms and by my self, so far i can
    found some eleon/anticheat things, .... deleted
    pc newstart.
    reinstall, activate EAC (otherwise get the message to do so)
    select server with shieldsign in front of name
    same .... stops connection immediately.
    with no shieldsign connects after 2-3 times

    install Steam/Empyrion on a other pc.
    this have never seen Steam or Empyrion before
    same thing, connects only to servers without shieldsign
    stops communication immediately.
    so can not a problem by registry or so ..... i think ....
    ähm ... and i select play on this computer, not streaming from the other ...

    no idea what else i can do ....
    sunday everything was good .
     
    #1226
    Last edited: Apr 24, 2024
  7. Taelyn

    Taelyn Administrator Staff Member Community Manager

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    Provide us your log files where are atempt is made to connect to the server with EAC ON
     
    #1227
  8. Ladirah

    Ladirah Ensign

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    i delete the logs
    start the game
    try to connect 5-8 times
    end the game that the logs will closed.
    should i post this log here ?? there id´s and names in!!??
    or how or where can/shoudl send this log .... ??
     
    #1228
  9. Taelyn

    Taelyn Administrator Staff Member Community Manager

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    If you modify the logs then we cant help.

    You can PM them to me or send them to our support email

    [email protected]
     
    #1229
  10. Ladirah

    Ladirah Ensign

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    e-mail send

    the log is not modified.
    i only open it to see what is logged.
    there a lot of warnings in, like:
    24-22:40:01.338 18_40 -WRN- EOS Log: Error response received from backend. Response is not JSON. ServiceName=[SDKConfig], OperationName=[GetPlatformConfigRoute], Url=[<Redacted>], HttpStatus=[403], CorrId=[]
    24-22:40:01.444 18_40 -WRN- EOS Log: SDK Config Platform Update Request Failed, Result Code: EOS_UnrecognizedResponse, Retrying after 3.268898 seconds
    24-22:40:04.895 18_40 -WRN- EOS Log: Error response received from backend. Response is not JSON. ServiceName=[SDKConfig], OperationName=[GetPlatformConfigRoute], Url=[<Redacted>], HttpStatus=[403], CorrId=[]
    24-22:40:04.995 18_40 -WRN- EOS Log: SDK Config Platform Update Request Failed, Result Code: EOS_UnrecognizedResponse, Retrying after 7.304544 seconds
    24-22:40:12.466 18_40 -WRN- EOS Log: Error response received from backend. Response is not JSON. ServiceName=[SDKConfig], OperationName=[GetPlatformConfigRoute], Url=[<Redacted>], HttpStatus=[403], CorrId=[]
    24-22:40:12.566 18_40 -WRN- EOS Log: SDK Config Platform Update Request Failed, Result Code: EOS_UnrecognizedResponse, Retrying after 10.938566 seconds
    24-22:40:12.766 18_40 -WRN- EOS Log: Unable to get the client auth token. Last result: EOS_UnrecognizedResponse.


    Warnings like this i also see in the console, no matter what game is startet.
    tutorial, singleplayer, multiplayer, online-server without shield.
    never seen this warnings there before.
    could be the problem !!??
     
    #1230
  11. Taelyn

    Taelyn Administrator Staff Member Community Manager

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    It seems like it can't get the auth token and this is why you can't connect to EAC Servers.

    Are you blocking ports that EAC requiers?

    I will soon look into the email you have send
     
    #1231
  12. Ladirah

    Ladirah Ensign

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    why and how i should block ports ...??
    i just close the game, shut down the pc on sunday.
    monday afternoon i start the pc , start the game, ..... and .... hm ...
     
    #1232
  13. Taelyn

    Taelyn Administrator Staff Member Community Manager

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    We checked your logs out and were not sure what is it. We didnt make any changes EAC related since a couple of weeks now

    3 points you need to check what can be the reason

    1. Firewall (something might be blocked)
    2. Antivirus (make sure the game and EAC have an exception)
    3. it could be a simple problem with the EAC Server what will resolve it self
     
    #1233

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