Pre-order won't process

Discussion in 'Site / Forum Help & Feedback' started by ObjectZero, Apr 3, 2015.

  1. ObjectZero

    ObjectZero Commander

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    I could use a little help. I back on the kickstarter, sad to see that not happen. But once I had to the time to I checked back in and saw I could pre-order direct for the dev's. I tried doing that yesterday and PayPal says it was unable to process the order, but I double check and it wasn't due to bad data entered in to PayPal. Just said couldn't process at the time and to contact Empyrion.

    Anyone have a fix for this? I'd like to get back on the pre-order bus again.
     
    #1
  2. Corodius

    Corodius Moderator

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    I will pass this on Immediately, thank you for bringing up your Concerns. If it is something on the Dev Side, we will get this sorted out immediately.
     
    #2
  3. EleonGameStudios

    EleonGameStudios Developer Staff Member

    • Developer
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    Hi ObjectZero, thank you for trying to pre-order Empyrion and sorry for the issues you have with our online shop. We just tested the online shop with a private PayPal account from one of the devs and we could pre-order the Alpha without having issues. Please try again and if it does not work, please write us an email to [email protected]
     
    #3
  4. ObjectZero

    ObjectZero Commander

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    Ok thanks, I'll try again later when I can. I'll let you know if it happens again.
     
    #4
  5. ObjectZero

    ObjectZero Commander

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    Ok it worked this time (back on the pre-order bus) I am unsure why it did today and not yesterday, as I did nothing different. But it seems to be working as you said and I got my confirm in my email like I should have as well, so all is well with the world now.
     
    #5
  6. Brokenshakles

    Brokenshakles Rear Admiral

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    #6

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