1. Jascha

    Jascha Administrator

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    Hey,

    sorry to hear that. Not sure if I can help with that.
    But you might want to post that in a different thread though, to get the help you need.
    This thread is only about EAH, the EmpAdminHelper, not about Empyrion itself.
     
    #261
  2. Shalidor

    Shalidor Ensign

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  3. [BB]Drifter

    [BB]Drifter Commander

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    @Jascha

    I having some issues with the tool. I am running a dedicated server hosted by a third party. I have the master setup and working fine on the server but I cannot connect to it from my desktop using slave. I have checked the ports / firewall and they are open on the server and on my system as well as the router. Is there anything you can suggest I should look for to remedy the issue?

    In the connection log I am seeing several instances of " SyncProtocol: Connection closed while reading (Unable to read data from the transport connection: A blocking operation was interrupted by a call to WSACancelBlockingCall. "

    Not sure what that means other than it appears something is blocking the connection. No idea what that might be though.

    Any ideas? I can send log files or whatever if needed if it would help. Thanks.
     
    #263
  4. Jascha

    Jascha Administrator

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    Hey,

    sorry to hear that.
    What Hoster do you use? Most that support EAH have already some information about the connection.
    Logs of the master and the slave could help too. You can pm me too if you want (due to IP/Port information in there).
    Is the port used by any other program? Does the master use that port for the API too (it should not)?

    Usually that message means that someone closed the connection meanwhile. But that would be strange.
     
    #264
  5. [BB]Drifter

    [BB]Drifter Commander

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    I’m going to change the port to what is listed as default when the tool is first installed. I think the tool is currently setup with the same port as telnet if I recall. The server is in a data center where I rent it directly. Bare bones setup I have to configure myself. I’ll report back but I have a feeling this may be the issue.
     
    #265
  6. Jascha

    Jascha Administrator

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    hm telnet needs to be a different port. The Sync Port should be something like 12345.
    Since its a datacenter you have actually access to the server itself right?

    Does the master have a connection to the game, or is that also broken? If so, then check your mofds that are installed:

    \SteamLibrary\steamapps\common\Empyrion - Dedicated Server\Content\Mods

    often if there are other folders then "EPM" one of them is using the same port as the EAH API :(
    If so, change or delete that mod, or change the API port in the EAH config, as well as in the mod\EPM\Config.txt

    Then restart server and tool
     
    #266
  7. [BB]Drifter

    [BB]Drifter Commander

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    Just to update; This was the issue. I erroneously thought the ports needed to be set the same and that was the obvious cause of the problem. Once I edited the ports and opened them everything works fine. Thank you for providing the info on where to look. Now to drum up some players for some peaceful pve... Thanks again! :)
     
    #267
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  8. Kryzzk

    Kryzzk Lieutenant

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    I am having a problem with the Admin helper on my server, it's a hosted server so I don't have access to the master, but the slave system has been working fine until the other day, One of my Players played on a server that used the lite version so he ran the command "CB:Start" and as would be done with the lite version it kicked him to start the tasks, but now the autominers don't mine anymore. when you type AM:info, it lists the miners, you can still upgrade them and fuel them, infact every part of the helper seems to be working fine, it's just the miners don't mine anymore. I have clicked on "Restart Master" I have disabled the autominer feature, Restarted the master, turned the feature back on and restarted the master again and nothing seems to be working, they just will not mine.

    Is there anything else I can do to try and fix this without access to the Master?

    Thanks.
     
    #268
  9. Jascha

    Jascha Administrator

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    Okay then here ;)

    so. not sure what this could be.

    Couple questions:
    - Autominer is not working for everyone right?
    - Chatbot commands in general work? You said you can fuel them, so fuel gets also added?
    - Can you send me the EAH logs of the master please?
    - Also: Could you send me a screenshot of the AM settings in the config?

    - If that does not help, maybe we can also turn on the detailed logs on the master. But lets try first without.

    You can also PM me those things if you want.
     
    #269
  10. Kryzzk

    Kryzzk Lieutenant

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    yes, everything else was working fine, just the miners where not working for anyone. We have got the miners working again though, one of my players simply sold all his and purchased them again and they started working, so everyone did that and now they are working again. Thanks though.
     
    #270
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  11. Tarc Novar

    Tarc Novar Commander

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    Does anyone know how to configure a master/slave setup? I am trying to configure my desktop to remotely control the server, but I have never been able to get it to connect. The documentation is lacking, too.
     
    #271
  12. Jascha

    Jascha Administrator

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    Hey,

    I guess you have windows remote desktop access to the server or? So you can start the master?
    If not, like if you have a server hosted where you only have webaccess or ftp access then it will not work (onlay if the hoster supports it, but then they might know how they set it up).

    Or do you try to do master slave on the same server (like for another user?). Because then the following information might not 100% fit (IP can be 127.0.0.1 then and or Master Config Directory should be set)

    Setting up master/slave (from a local PC to a server ) is not to difficult. its 3-4 fields you have to fill on both sides the same way:

    upload_2018-12-1_9-5-56.png

    0) If you use master slave from a local PC to another server you must leave the "Master Config Path" empty. Hover the field to get a tooltip to help.

    1) Set Master to master, slave to slave
    2) Important is: make sure to set the IP both on server and client to the servers real IP (not 127.0.0.1, even on the server!). Thats often a problem.

    Other then that:
    3) of course make sure the ports are opened in the firewall
    - the ports are not used by any other process (logs might tell you too)
    4) reset the password on both sides again if its not working and restart both tools. First the master

    If that does not help get in contact with me again and maybe send me the logs or a screenshot of the setting on master and slave (but not in public forum)
     
    #272
  13. Tarc Novar

    Tarc Novar Commander

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    Thanks for the info. I should have stated at the beginning that I use a local laptop to run a small, private server. I hadn't even considered forwarding the sync port, but that shouldn't matter with being on the LAN.

    I just tested and the slave is responding. Going to do further testing for functionality.
     
    #273
  14. Jascha

    Jascha Administrator

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    Ah ok. Well if its only local you could also set the Master Config path. That way you have a few more options available on the slave tool. Just set it to the config path of the master tool (you need to share that folder of course)
     
    #274
  15. Tarc Novar

    Tarc Novar Commander

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    Thanks again! Fortunately, I already have the laptop's primary HD shared. Easy peasy.
     
    #275
  16. ...M-o-H...

    ...M-o-H... Lieutenant

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    hallo, wie kann ich das EMP AdminHelper Tool parallel zum andern laufen lassen? sprich alpha 8 server (ist der Normale der auch funktioniert) und testweise alpha 9 server zusammen auf meinen Win dedicated Server.

    Server alpha 8 ist im eigenen Odner installiert, sowie auch alpha 9 . also 2 komplett unterschiedliche Installations- pfade! aber trotzdem funkt mir immer ein EAH im anderen Server dazwischen.
     
    #276
  17. Jascha

    Jascha Administrator

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    Hey,

    einfach bei einem Tool den API Port ändern und das gleiche auch in dem zugehörigen \Empyrion - Dedicated Server\Content\Mods\EPM\Config.txt

    Dann tool und server (Also das Spiel) neustarten.
     
    #277
  18. ...M-o-H...

    ...M-o-H... Lieutenant

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    vielen dank für den tip!
     
    #278
  19. olivehill

    olivehill Ensign

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    On EmpAdminHelper in config/Game setting a check mark on 'Enable volume weight' isn't enabling in game and i'm not seeing in the gameoptions.yaml in GameDat folder. It does appear as 'EnableVolumeWeight: false' when unchecked. so when enabling EnableVolumeWeight do I need to look for another config file ?
     
    #279
  20. Jascha

    Jascha Administrator

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    Hey,

    it should be by default true, therefore it only shows up when false. But if the game is not picking it up change it by hand to true and see what the game does. If the game works but removes the entry on game exit then there is a game bug.
    If it works and stays in the yaml (after stopping the server) then I would have to change it on EAH side.
     
    #280

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