Get Support

Discussion in 'Official Eleon Server' started by RexXxuS, Feb 22, 2017.

  1. Taelyn

    Taelyn Administrator Staff Member Community Manager

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    Hello, the structures are set to you now
     
    #1241
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  2. AndrewRP

    AndrewRP Ensign

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    Apologies if this is the wrong place for this inquiry. For the past half-hour or so I've been trying to log into the Official NA Server. I was able to log in for a minute or two, then the connection fails, and I'm disconnected. It was working just fine earlier in the day, so I assumed there were issues with the server as nothing on my end has changed. I was just trying to get back to my base for a safe logout.

    However, after several attempts (Log in, disconnect, repeat), I now see a message that I'm banned from the server for the next 8ish hours? Can someone explain why I got banned? I wasn't cheating or using any exploits. I was the victim of a bad connection or a bad server.

    Appreciate your attention. Thank you!
     
    #1242
  3. Taelyn

    Taelyn Administrator Staff Member Community Manager

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    Every tuesday to wednesday night (Europe Time) steam is doing maintenance and this means you cant login in the game
    If you are online already then it will stay working

    If you try this to much within a short period of time the game things you are hacking and it will ban you for it

    What you should do is simply wait for steam to finish its maintenance instead of keep trying to login
     
    #1243
  4. AndrewRP

    AndrewRP Ensign

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    Thank you! I appreciate the response.
     
    #1244
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  5. AndrewRP

    AndrewRP Ensign

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    I just tried to log in again and realized the ban is for a whole year. Which seems excessive and unreasonable. How do I go about getting the ban lifted?
     
    #1245
  6. Taelyn

    Taelyn Administrator Staff Member Community Manager

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    I lifted it the first time already when you asked about it
    But done it now another time

    Its done since its an anti cheater mechanic as i explained. Real cheaters should be banned and not short so they can try again :CatSmile2:
     
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