PLZ Retest and Re-Report Crash to desktop while loading save or starting new game

Discussion in 'Archive (Read Only)' started by Coombs, Jun 10, 2021.

  1. Coombs

    Coombs Ensign

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    As of today I again am totally unable to play. Downloaded the update and now I get a new much better looking loading screen that shows for 20s or so then completely crashes.

    I've had various problems with running this game, which I understand as I'm using an underpowered PC with onboard graphics. Usually it will give me some kind of error message at least, or wait until it's trying to render something complex before it crashes.
     
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  2. Coombs

    Coombs Ensign

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    I restarted my PC a second time and then it let me load into a save, so perhaps Iwas hasty in my bugpost >_>
     
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  3. Pantera

    Pantera Administrator Staff Member

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    More than likely that's why it happened. Without any logs we cannot say anything really.

    Maybe you can supply the following (client log, crash folder & dxdiag):
    How to attach logs to a report:
    The client log & crashes folder locations:
    1. Client log location:
      Right click on Empyrion in your steam library > Properties > Local files > Browse local files > Logs

    2. If a crash occurred please also look for & attach a copy of the crash folder. Crashes folder locations:
      C:\Users\<YourUserName>\AppData\LocalLow\Eleon Game Studios\Empyrion - Galactic Survival
      C:\Users\<YourUserName>\AppData\Local\Temp\Eleon Game Studios\Empyrion - Galactic Survival
    Create a dxdiag file & attach it with the previous files
    In Windows 7:
    • Click on the "Start" Button.
    • In the Search Box type dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear.
    • Click on “Save all Information.”
    • Save the information to your Desktop, keep the file name as is.
    In Windows 8, Windows 10:
    • Press the [Windows]+[R] keys on your keyboard to bring up the Run command.
    • In the "Run" command box, type in dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear.
    • Click on "Save all Information." Save the information to your Desktop, keep the file name as is.
    Now create copies of all of the relevant files or folders from the above instructions, compress them with windows built in compression option (Right click on the file or folder > Send to > "Compressed (Zipped) folder") then attach to your report by dragging them into the reply box or using the upload a file option.
     
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