Needs attention READ BEFORE REPORTING - Bug Report Template, Requirements & Known issues

Discussion in 'Bugs' started by Hummel-o-War, Jan 15, 2019.

Thread Status:
Not open for further replies.
  1. Hummel-o-War

    Hummel-o-War Administrator
    Staff Member Community Manager

    • Developer
    Joined:
    Jun 15, 2015
    Messages:
    10,210
    Likes Received:
    15,259
    HOW TO REPORT A BUG?

    1. Read through the READ FIRST Paragraph if you are unsure which information are required: https://empyriononline.com/threads/...roduction-before-reporting.47082/#post-290035

    2. Check the Bug Forum and its sub-forums if your issues is ALREADY added!!!
    https://empyriononline.com/forums/bugs.24/

    2.A Also check the known issues list below:

    https://empyriononline.com/threads/...-requirements-known-issues.47082/#post-290036

    2.B Check here if you have any problems getting the game to launch or crashes
    https://empyriononline.com/threads/...-requirements-known-issues.47082/#post-296904

    2.C Check here for how to record video with OBS studio
    https://empyriononline.com/threads/...-requirements-known-issues.47082/#post-322485

    3. IF yes, please contribute your findings to an existing thread by USING THE REPORTING TEMPLATE from below.

    4. IF your issue is not yet listed, please create a
    NEW THREAD in this forum by USING THE REPORTING TEMPLATE from below.

    IMPORTANT: Please only report ONE BUG per THREAD. Do NOT add SEVERAL bugs per thread as this will make your report hard to track! Thanks!

    5. When creating a NEW THREAD you need to select the Prefix "NEW" from the dropdown next to the headline

    6. GIVE A DESCRIPTIVE AND ON-THE-SPOT headline (thread title) so your issue is regognized by QA and by OTHER PLAYERS that might run into the same issue.

    Please note that our moderators will move and merge threads that do not follow these rules

    =====================================
    =====================================
    =====================================


    REPORT TEMPLATE

    Post your bugs here using the following template:

    Mode: (Creative, Survival, Freedom mode)
    Mode: (Singleplayer, Dedicated Server, Peer2Peer Coop)

    SERVER NAME: (If the issue happened on a public server, please add the name here)
    SEED-ID: (Please always add the SEED-ID for SingleplayerSurvival games; Open the console. The Seed is noted somewhere to the "playfield loaded" dialogue)

    If applicable:
    MODIFIED PLAYFIELDS: Yes/No/DontKnow (<- YES if new planets or non-default playfields are used. Use DontKnow if you are not aware if anything has been changed)

    Reproducibility: (Always, Sometimes, Unable)
    Severity: (Trivial, Minor, Major, Crash)

    Type: (Global / O2Rooms / Temperature,Radiation / Player Armor,Boosters / Repair / Teleport,Portals / Instances / Triggers,Sensors / AIVessels / Gamestart / ... )

    Summary: (1-liner = can be the same as the thread headline)

    Description: (short description: 1-2 sentences)

    Steps to Reproduce: (steps to reproduce the issue. This is ESSENTIAL for a bugfix!)

    Screenshots, Crash Logs, any other Relevant Information or Download links: ( Note: for more complex reproduction usecases that require quite some "setup", please create a savegame and upload it to a service.
    Go to:

    For SP:
    SteamLibrary\steamapps\Common\Empyrion - Galactic Survival\Saves\Games

    For MP:
    SteamLibrary\steamapps\Common\Empyrion - Dedicated Server\Saves\Games

    right click on the save folder & place your mouse cursor over 'Send to' create a compressed copy of it then drag & drop a copy in your reply box or use the upload a file option on the forum.
    If the folder is too large use a file hosting site like mediafire, dropbox or google drive then add a share link to it.
    Thanks in advance for saving us time to address your issue! :)


    A blank template can be found here click on the spoiler to expand it:

    Mode:
    Mode:

    SERVER NAME:
    SEED-ID:


    If applicable:
    MODIFIED PLAYFIELDS:

    Reproducibility:
    Severity:

    Type:

    Summary:


    Description:

    Steps to Reproduce:

    Screenshots, Crash Logs, any other Relevant Information or Download links:
     
    #1
    Ephoie likes this.
  2. Hummel-o-War

    Hummel-o-War Administrator
    Staff Member Community Manager

    • Developer
    Joined:
    Jun 15, 2015
    Messages:
    10,210
    Likes Received:
    15,259
    READ FIRST: For a proper testing procedure and bug reporting, we recommend the following preparations and workflows:
    1. Go to your steam library and VERIFY your game files!
      Steam > Library > Right-click Empyrion in the list > Properties > Local Files > Verify Locale Data
    2. Make sure you are NOT using a custom config!
      There are currently the following files that can be "modded"
      - Config_Example.ecf / Config.ecf ( "Config.ecf" is the critical one, as Config_Example has no impact on the game = pure storage)
      - EGroupsConfig.ecf
      - TraderNPCConfig.ecf
      - FactionWarfare.ecf
      - DefReputation.ecf
      Those are to be found in: Empyrion - Galactic Survival\Content\Configuration

      When running into an issue, it would be HIGHLY RECOMMENDED to check if you are using a customized version of any of these files named above.

      If so, please move the customzied files out of the folder (Rename, remove, move), then verify game files via STEAM (this will restore the default files if you do not have them ready)

    3. Avoid resuming any pre-Release Candidate savegame!
      There is a chance that changes we made do not translate to older savegames. Especially for bugs concerning terrain, loot and other playfield configs.
      Best practice: if you run into an issue with a savegame that was started BEFORE a RC has been released, please re-test the issue in a fresh new RC savegame again!

    4. Additional Routine: Delete the GAME CACHE when trying to reproduce a bug!
      The game cache saves some presets and may be source of a false positive reports or even be part of the problem. To make sure we have all the infos, please check the following folder when trying to reproduce a but and make a note in your report if the bug still happens AFTER clearing the cache: ..\Empyrion - Galactic Survival\Saves\Cache
    ----

    Continue or Quit’ (CoQ) Error

    1) When you get a so called 'CoQ' (Continue or Quit) error in SINGLEPLAYER, please do the following
    a) Exit the game (click QUIT or ALT+F4)
    b) go to this folder: C:\games\Steam\steamapps\common\Empyrion - Galactic Survival\Logs\
    c) watch for the folder name with the highest number and open it
    d) Find the Client.log which has been changed recently right click on the client log from when this happened & place your mouse cursor over 'Send to' create a compressed copy of it
    e) Open your Email, attach the compressed copy of the log & write what happened BEFORE the CoQ and send to:

    [email protected]

    The QA team will pick up your issue and decode or ask back more info.

    2) IF YOU RAN A COOP SERVER, you
    - need to send in the Client.logs for all players that were affected
    - need to send in the COOP server and COOP-client logs

    The COOP Client logs are in the SAME folder on the PC which started the session.

    Look for
    a) logs that start with 'Client_AsPf_'
    b) log that starts with 'Dedicated_'

    Send in both COOP Client and Server logs to the same Email address

    3) IF you are running a DEDICATED SERVER,
    go the the /LOGS folder, zip the whole thing (in case you do not know what are the latest files) + ADD an info on which playfield and WHEN (time stamp) the issue happened...and send it to the same Email address as well.

    -----

    GLOBAL ADVICE ON REPORTING!!

    1. If you haven an issue with a Base or Vessel with temperature, radiation, colliders, can-not-dock, o2 or plants not growing or anything that happens without anything else in the game world is directly affected, please ADD THE BLUEPRINT or the SAVEGAME and add an info if SP or MP! If you want to add your savegame, please upload your savegame to a cloud host (like dropbox, google,..) and add a LINK to your report

    2. If you having issues with something missing from your planet, spawned in the wrong place or anything that keeps being broken after resuming a savegame PLEASE UPLOAD the savegame to a cloud host (like dropbox, google etc) and add a LINK in your bug report

    3. If you CRASHED with a message "Continue or Quit" on a SP or MP game, PLEASE FOLLOW 'Continue or Quit' instructions as written above

    4. If you CRASHED back to desktop (empyion.exe does not work anymore) do the same as in (3.).

    5. If you game FREEZES (locked up), please make a note that this is a FREEZE (not a "Crash"). Add the same files as in 3. and maybe add a dxdiag as well.

    THANKS A LOT FOR YOUR SUPPORT! :)
     
    #2
    Last edited: Jan 15, 2019
    Ephoie likes this.
  3. Hummel-o-War

    Hummel-o-War Administrator
    Staff Member Community Manager

    • Developer
    Joined:
    Jun 15, 2015
    Messages:
    10,210
    Likes Received:
    15,259
    KNOWN ISSUES

    A11:


    General:

    • CoQ spam when T4 CPU blocks are downgraded to T3
    • Player suit light remains after removing armour [7028]
    • HV drills will not auto fire when the drills are not in slot 1 of the tool bar when 'Fixed movement mode' is enabled [7025]
    • Pipes L does not mirror correct anymore [7012]
    • Block shape 'Notched C low' when mirrored doesn't get orientated correctly [7007]
    • Using drill (flatten) on ground below an auto miner will completely erase the miner and all contents. [6970]
    • [MP] Terrain engine CoQ after leaving a planet [6926]
    • Solar battery amount can be carried over to other save games [6919]
    • Windows can be seen clearly through fog [6540]
    • Signal logic can force the covered thrusters to turn on [6287]
    • MainDroneBase Space POIs don't use DSL [6434]
    • Camera view becomes glitched when players Personal drone is destroyed [4384]
    • Sometimes when drilling rocks/ore rocks in water nothing is dropped from them for the player to pick up [6361]
    • Respawning on a floating POI will always spawn you on top of where you died [6450]
    • Weapon color changes after entering & exiting a cockpit [5923]
    • After rotating a base to spawn, Home/End causes base to move side to side [5985]
    • CV mining drills 'Failed setting triangles' messages [5295]
    • Mirroring Lights does not copy over the settings of lights [5952]
    • Compass heading showing incorrect when exiting & reentering a cockpit until the vessel is moved again [6258]
    • HV thrusters cannot be entirely turned on or off via switches or signals [6271]
    • Autominers do not deplete Voxel Deposits [4930]
    • Large Blueprints (max size) are broken in 2 parts or do not spawn completely. [1887]
    • AI vessel RespawnDelay Timer not working [3913]
    • Symbol + and double+ are off about 1px in some directions [2838]
    • HV/SV still produce "Smoke" when grounded and all thrusters and hover engines are off [3503]
    • Turret zoom level applied to 3rd person vessel view after exiting turret. [4748]
    • Symbols orientation is not mirrored correctly. [3957]
    • Player falling through the world when getting of a motorbike on uneven/mined terrain [4872]
    • Waypoints are not finding the quickest route through polar region [4789]
    • Docked vessels that have the waypoint option enabled take the name of the vessel they are docked to [5434]
    • Invisible Sun in space when viewed through any transparent object [6064]
    • Windowed mode 'always shown on top' [6165]
    • Cannot exit ATM with F [6141]
    • When you have the 'Show on HUD' option enabled on a device after removing that device the marker isn't removed also [3814]
    • Orbit map markers disappearing [6420]
    • Possible to fly through AI freighters, Carriers etc with player vessels (MP also has a issue with drones spawning & teleporting around player vessels) [3498]
    • Environmental effects affecting avatar when in 3rd person or using the personal drone. [4342]
    • Weather effects are visible when moving up & down in elevator blocks or jumping inside CV's & BA's & moving downward underwater. [3695]
    • RepairStation can always be used when the power button is OFF [5835]
    • [MP] 3PV camera distance is reset when rejoining a server [6831]
    ----
    Vessel Controller:
    • When brake mode is set to 'Auto-Brake Off' thrusters facing down will appear still active instead of idling [6901]
    • Structure hull blocks micro stutter when moving [6837]
    • Holding SHIFT-W does not turn off boost even if boost is empty
    • Issue with 'spiked' shapes on vessels & drag algorithm changing the max speed
    ----
    Logistics:
    • Logistics 'connected' overlay stays on screen when changing from a connected container to the repair station [7017]
    • F4 structure convenience caching gets stuck when several structures are close by [5562]
    • A large item or stack when swapped with a smaller one will leave the inventory overfull [5963]
    • Container-Slots get increased when re-accessing dead corpses [5971]
    • [MP] Container controller volume info is not updated after removing & placing a new one until another CE is added. [6061]
    • Second pane for logistics dialog persists an entry from previous source when you pick a new one [6135]
    • Items on the virtual toolbar do not contribute to the mass of the connected container. [6267]
    ----
    UI:
    • Repair bay GUI text overlapping with options [6986]
    • CPU Devices list isn't updating correctly when a device or devices are added to the structure [6984]
    • CPU values not matching Blueprint/Control Panel [6971]
    • Sector map glitch with mouse scroll & directional keys [6947] (UI can be seen 'shaking')
    • HUD Compass bearings change when the player gets into the cockpit & turns the vessel [6928]
    • 'Drill mode:' UI element disappears from HUD when connected to a container after opening & closing of CP [6570]
    • With the weight & mass check disabled the pentaxid tank when 'overfilled' shows a higher percentage than it should [6291]
    • Constructor item list - invalid scroll position [6414]
    ----
    Terrain:
    • Terrain placeables can become unplaceable on terrain around structures [7010]
    • When removing terrain from under a BA that has been placed on raised terrain SI doesn't collapse [6463]
    • When a base has terrain inside of it standing on the terrain results in the outside weather damaging the avatar. [3696]
    ----
    Game pad/Controller issues:

    ----

    Should be fixed now, but please observe:
    • HV's tilting to the left & backwards [7023]
    • HV HUD does not show ammo-bar when harvester/drill equipped [7011]
     
    #3
    Ephoie and Cluascorp like this.
  4. Pantera

    Pantera Moderator
    Staff Member

    • Developer
    • Moderator
    Joined:
    Aug 15, 2016
    Messages:
    5,783
    Likes Received:
    4,926
    Part 1:
    If you are having any issues starting the game try to run the game after doing any of the following steps:

    • In the most recent release there is a issue for some players with starting the game caused by texture streaming please follow these steps to see if they help resolve the issue:
    In the Empyrion root folder which can be found by right clicking on Empyrion in your steam library > Properties > Local files > Browse local files look for 'Empyrion.props' & open it with notepad++ or notepad & remove the # & return space before the parameter for example:

    Code:
    # DisableTextureStreaming = true
    
    DisableTextureStreaming = true
    
    then save the file & try starting the game again.

    If there is still a crash at this point supply the logs folder that is generated for the build you are on found by right clicking on Empyrion in your steam library > Properties > Local files > Browse local files > Logs
    then make a copy of the folder which is named by the build number f.ex 2763 (which is the current public build as of typing this) & compress it.

    Then look for the crashes folder from any of these locations & also create a copy of the folder:

    C:\Users\<YourUserName>\AppData\LocalLow\Eleon Game Studios\Empyrion - Galactic Survival

    C:\Users\<YourUserName>\AppData\Local\Temp\Eleon Game Studios\Empyrion - Galactic Survival\Crashes

    & also export the registry entry & send us the .reg file. Go here in the windows registry editor:
    Computer\HKEY_CURRENT_USER\Software\Eleon Game Studios
    & then right-click on "Empyrion - Galactic Survival" and select Export then save to desktop.

    Attach the client log, crashes folder & .reg file to a email & send them to [email protected] & give a brief description for your issue.

    ====
    • Verify the games files with steams verify files option:
    Right click on Empyrion in your steam library & select properties.
    Click on the local files tab & choose the 'Verify integrity of local game files' option.

    ====
    • Disable Full Screen Exclusive mode via windows registry if you are experiencing any startup issues
    Open registry editor in windows & navigate to here: Computer\HKEY_CURRENT_USER\Software\Eleon Game Studios\Empyrion - Galactic Survival

    Then for the parameter called 'OptionFullscreenMode_h1850645978' double click on it & with the 'Base' set to hexadecimal set the 'Value data' to 1 for Full Screen Windowed, select ok then try to start the game again:
    3 = Windowed mode
    1 = Full Screen Windowed
    0 = Full Screen Exclusive mode

    ====
    • Add the 'Empyrion Galactic Survival' folder as a exception or to the white list in your anti virus software if you have any anti virus running on your PC or also try disabling the anti virus software entirely.
    ====
    • Try launching the game directly from the Empyrion root folder:
    Steam\steamapps\common\Empyrion - Galactic Survival

    (Also can be found from the steam library by right clicking on Empyrion then click on Properties > Local files & then click on Browse local files.)

    Now try starting EmpyrionLauncher.exe by double clicking on it

    If that doesn't work go to:
    Steam\steamapps\common\Empyrion - Galactic Survival\Client

    & try to start by double clicking on Empyrion.exe.

    ====​
    • Try clearing steam download cache:
    In the steam client click on steam in the top left & select settings then select downloads.
    Now click on the 'Clear Download cache' option.
    Restart steam & try again

    ====
    • Try moving the game to another drive if you have one.
    'Cut' or 'Copy' the Empyrion game folder to another drive & use the EmpyrionLauncher.exe to try start the game.

    Or if you would like to try running through steam but on another drive without having to redownload the entire game:
    'Cut' or 'Copy' the Empyrion folder to another location on the same drive or another away your current Steam then choose in the steam library to uninstall it.

    Now in steam click on 'Steam' in the top left of the steam client & then choose settings then select downloads & click on the box under 'Content libraries' then select to 'create another content library' & choose a different drive.
    When that is done go to this new location you just created & click on the file called 'steamapps' & make a new folder inside this & name it 'common' without ' '.
    Now place the previously cut or copied Empyrion folder into the 'common' folder you just made & in the steam library choose to reinstall & let steam start trying to install. At this point steam should find Empyrion, discover it's files are already there & validate the files.
    Now again try to start the game.

    ====
    • Check your windows User Account Control (Windows UAC in user accounts) setting & try having it set to Default to notify you only when programs try to make changes on your computer
    ====
    =================================================================================================

    Part 2:
    A collection of issues that have come up for others that have found solutions to them:

    ====

    Steam workshop:
    A possible solution for not being able to upload a blueprint or scenario to the workshop with the 'Limit exceeded' message appearing:
    Issue: https://empyriononline.com/threads/cant-post-any-blueprints-to-workshop.54628/

    Solution: https://empyriononline.com/threads/cant-post-any-blueprints-to-workshop.54628/#post-321540

    ====

    Issue: Themida, an error occurred while hooking DLL

    Possible Solutions: https://empyriononline.com/threads/...occurred-while-hooking-dll.56689/#post-324571

    https://empyriononline.com/threads/themida-an-error-occurred-while-hooking-dll.49957/#post-314914

    ====

    Citrix workspace causing a access violation

    Issue: https://empyriononline.com/threads/...ver-preventing-the-game-from-launching.47697/
    Solution: https://empyriononline.com/threads/...ng-the-game-from-launching.47697/#post-296885

    ====

    More can be found in the spoiler:

     
    #4
    Ephoie likes this.
  5. Pantera

    Pantera Moderator
    Staff Member

    • Developer
    • Moderator
    Joined:
    Aug 15, 2016
    Messages:
    5,783
    Likes Received:
    4,926
    A quick ‘how to’ record with OBS studio:
    Setup:

    • Install it & then open the program 1 time & close it.
    Place the global.ini in:
    C:\Users\YourUserNameHere\AppData\Roaming\obs-studio

    & then place the ‘basic’ folder in the same location:
    C:\Users\YourUserNameHere\AppData\Roaming\obs-studio

    (Where I have put YourUserNameHere for you it will be you user profile name in windows)

    • Now restart OBS & you should now have the settings I use personally.
    • Before recording anything click on Settings > Output > Recording tab
    & change the ‘Recording path’ to a drive on your PC where you want OBS to record the video file to:​

    OBS 4.png
    • Next: for anyone using a AMD graphics card you may want to double check the Encoder here:
    Settings > Output > Recording tab
    isn’t set to ‘NVIDIA NVENCH H.264’ & use ‘x264’ instead from the drop down list or the AMD equivalent option if there is one. NVIDIA users may use the ‘NVIDIA NVENCH H.264’ option for less CPU usage from OBS:​

    OBS 3.png

    • Now you should be setup & ready to record at 1080p 60FPS with a decent image quality.
    • Results may very depending on the hardware of the PC being used.
    ====

    Recording:


    Start OBS before starting the game then select one of the scenes in the bottom left.
    I have setup 3 different scenes.

    Scene 1 captures anything that is on your display

    Scene 2 captures only these sources:
    'Game capture' = Only any fullscreen game running
    'Game capture 2' = Only setup to capture a specific window <- You may need to configure this manually for Empyrion. Right click on 'Game capture 2' under sources when you have Scene 2 selected & select properties then click on 'Window' & whilst EGS is running a option for Empyrion should be in the list to select.

    Scene 3 is setup to capture whatever 'window' you set it up to. Like Scene 2:
    Right click on 'Window capture' under sources when you have Scene 3 selected & select properties then click on 'Window' & whilst EGS is running a option for Empyrion should be in the list to select.

    I would recommend to use Scene 2 with the source 'Game capture' or 'Game capture 2':

    OBS 1.png


    Now you have the Scene & source setup on the bottom right in the main window for OBS click on the 'Start recording' option. Then when finished click on the same option again which should say 'Stop recording'.

    If for some reason the preview that appears in OBS of the game doesn't fit the preview window properly you can try:
    With the left mouse button click on the preview & when these red square boxes appear around the preview with your mouse cursor over any of them left click & hold to move the preview around & adjust the window so it fits the preview properly.
    I have highlighted these 'red boxes' here in this screenshot with the Yellow squares over them:

    OBS 2.png

    ====

    There are some older instructional videos here which are still useful if anyone would like to check them out:
    The basics:


    Scenes & Sources:
     
    #5
    Ephoie and Cluascorp like this.
Thread Status:
Not open for further replies.

Share This Page