Fixed bug on leaving and entering a planet

Discussion in 'Fixed (Read Only)' started by Gillwin, Dec 4, 2019.

  1. Gillwin

    Gillwin Lieutenant

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    since the last update , I keep getting error messages when leaving or entering a planet. I does not happen every time but enough to be a problem. the message says and error has occurred I can either continue , report error, or exit. I have reported the error several times and included the files it asks for but I NEVER hear back that the report was received. (you should really let people know if the report has been received even if it is an automated response). once I get the error I have to exit game as everything is frozen. when I get back in game I am outside the ship and cant get back in as it says the seat is occupied. If I am in space I can quickly remove cockpit and replace in a different location, but if I am in the atmosphere I fall to the ground and have to get an admin to retrieve the ship as I am too far away to use getshiphere command.

    I am also getting the error message when I open up the control panel on my ships, although I notice I do not get the error if I have selected the summary report option on the screen.
     
    #1
  2. Pantera

    Pantera Administrator Staff Member

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    Hi can you please attach your client log from when this CoQ appeared ?

    Go to your steam installation of EGS:
    SteamLibrary\steamapps\Common\Empyrion - Galactic Survival\Logs

    Open the folder named by the highest number in the logs folder & right click on the client log from when this happened & place your mouse cursor over 'Send to' create a compressed copy of it then drag & drop a copy in your reply box.
    Thanks.
     
    #2
  3. Gillwin

    Gillwin Lieutenant

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    I have done this with my other reports but will do again here. this is the one with largest number. Did you need me to do this right after I get error, or will this file have the error listed in it?

    If you need the file created right after this happens to me I can send one as soon as I get error again. it happens to me 3-4 times a day so should not be long. Also FYI , I have tried to reinstall the game, and I now know of 3 other people this has happened to.



    Also, thank you for your response, I was getting worried I had chosen yet another dead steam game. :)
     

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    #3
    Last edited: Dec 4, 2019
  4. Pantera

    Pantera Administrator Staff Member

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    Thanks for the logs in the next major experimental release this particular error will be addressed currently there isn't a ETA just yet but I'll update this thread as soon as the experimental branch is updated.
     
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  5. SLI_Fallen

    SLI_Fallen Lieutenant

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    Good. This one is kind of a show stopper. Was a tad funny though. It happened to me (the cockpit trick did not work either as it says "no empty space to place block" (anywhere on the ship) My friend was going to come rescue me floating in space (from his own planet), and it happened to him too. E.A. can be fun, hehe. :-D
     
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  6. Sunshaker

    Sunshaker Lieutenant

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    this bug is game ending, I have 2 sv's stuck in atmosphere/orbit on eu server, 2 cv's just disapppeared, 1 while i was sitting in it, in the void, mining, giving me 2 choices, spawn in void & die within 3mins, or restart on starter planet, over the last week, i have lost 5/6 ships to this bug, sick of having to make new ships, i cannot count the times, while on servers, i hear people losing their ships this way, especially hard, when it's new players, with 1st ship, trying to leave starter planets, & no one can go and help them, so they leave, not to be seen again.
    i no longer dare go & explore other planets, because of this game ending bug, that has been here for at least 2/3 weeks.
     
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  7. fligmin

    fligmin Lieutenant

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    Same here I went to rescue sli and was left stranded. Think he has 2 up there now. It heart breaking to see it fixed in next update for couple days and no update when it seriously effects so many - almost should have been a hot fix fo something like this. Anyway keeping self amused with t3 hover ATM while I wait. Lots of poi's to do.
     
    #7
  8. dazkaz

    dazkaz Lieutenant

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    Has happened to me on the Official Public/vanilla server as well and friends of mine. Good to see it is getting fixed.
     
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  9. SLI_Fallen

    SLI_Fallen Lieutenant

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    Agreed. Once you get to a certain point, your pretty much stuck until this showstopper bug is addressed.
     
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  10. Pantera

    Pantera Administrator Staff Member

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    Hi can each of you do the following ?
    Supply a copy of the vessel you were using (attach a blueprint of it to your post) & also a client log from when this CoQ last happened for you ?

    I would like to check something in the public branch which the vessels you have had the issue with.
     
    #10
  11. SLI_Fallen

    SLI_Fallen Lieutenant

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    Was not sure exactly when it occurred originally. So I just recreated it. Don't laugh at the ship, remember it was a simple rescue vessel (and now there are 2 of these stuck in orbit,) hopefully I am providing what you need. Thanks for looking into this!
     

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  12. Pantera

    Pantera Administrator Staff Member

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    Thanks I checked with your vessel & trigger it easily in the public branch & in the internal branch it doesn't trigger at all when trying it out again.

    The fix should be ready in the next day or so (delayed currently) I'll update again when it is ready.
     
    #12
    Ephoie, SLI_Fallen and Germanicus like this.
  13. Pantera

    Pantera Administrator Staff Member

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  14. Gillwin

    Gillwin Lieutenant

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    I want to thank you for fixing this. For some reason this bug was hitting me 2 to 3 times a day. I know others that have never had a problem with this. Fortunately I play on a server with great admins and the saved my ship every time without a complaint.

    Now I only have one other problem. For some reason I go link dead from time to time which I am sure is a problem with my set up, but when I reconnect it seems my ship has managed to continue flying without me. I end up hoofing it half way around the planet to catch up to it. Not sure if it is possible but would be nice if ship stopped when my butt disappeared . :)
     
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  15. Pantera

    Pantera Administrator Staff Member

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    Hi there is a thread for that issue here https://empyriononline.com/threads/disconnection-separates-ship-and-player-6848.78085/
    unfortunately as of now we cannot reproduce this internally but as soon as we can & manage to debug it some more we will be looking into it again.
    The thread I linked to will be updated as soon as we have any update for it.
     
    #15

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