Client side logs? Don't know why I DC so often.

Discussion in 'General Discussion' started by GrandpaGamez, Mar 8, 2021.

  1. GrandpaGamez

    GrandpaGamez Lieutenant

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    I have been having issues DCing from Private servers. happens 3-6 times an Hr. tried setting the game to run in DX10.. didn't work it has been going on a while thought maybe it would go away with a patch ( 2 Years now and Nope) . I need to figure out what is wrong with my PC?
    i7 8700
    MSI z370 MoBo
    1TB Samsung 970 Evo
    16 GB Corsair Dominator Platinum DDR4
    EVGA GTX 1080
    Comcast Cable
    ASUS 82U rt router
    Surfboard SB6190

    Even get booted setting my PC to DMZ

    I don't seem to get booted as often from the Oficial servers. I played today trying to get to level 7 and got booted at 6 with upload_2021-3-8_14-25-17.png

    The Unofficial servers I get booted a lot more often.

    Is there a Log somewhere that i can look at to see why exactly i am getting booted
    Sorry if this is posted in the wrong spot.
     
    #1
  2. Germanicus

    Germanicus Rear Admiral

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    The client log & crashes folder locations:
    1. Client log location:
      Right click on Empyrion in your steam library > Properties > Local files > Browse local files > Logs <- Look for the folder named by the build number you are currently on f.ex: 3134


    2. Crashes folder locations:
      C:\Users\<YourUserName>\AppData\LocalLow\Eleon Game Studios\Empyrion - Galactic Survival
      C:\Users\<YourUserName>\AppData\Local\Temp\Eleon Game Studios\Empyrion - Galactic Survival
    Create a dxdiag file & attach it with the previous files
    In Windows 7:
    • Click on the "Start" Button.
    • In the Search Box type dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear.
    • Click on “Save all Information.”
    • Save the information to your Desktop, keep the file name as is.
    In Windows 8, Windows 10:
    • Press the [Windows]+[R] keys on your keyboard to bring up the Run command.
    • In the "Run" command box, type in dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear.
    • Click on "Save all Information." Save the information to your Desktop, keep the file name as is.
    Now create copies of all of the folders from the above instructions, compress them with windows built in compression option (Right click on the save folder & place your mouse cursor over 'Send to' create a compressed copy of it) then attach them to your report by dragging them into the reply box or using the upload a file option.
     
    #2
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  3. Khaleg

    Khaleg Commander

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    Absolutely do not do this !!!

    You are putting your information and resources in a very high risk. Revert this change immediately. This is my advice.
     
    #3
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  4. GrandpaGamez

    GrandpaGamez Lieutenant

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    As a test temporarily. But thanks for your concern.
     
    #4
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  5. GrandpaGamez

    GrandpaGamez Lieutenant

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    Thanks, I'm going to see if I can figure out what's going on.
     
    #5
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  6. GrandpaGamez

    GrandpaGamez Lieutenant

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    ---------------
    Diagnostics
    ---------------

    Windows Error Reporting:
    +++ WER0 +++:
    Fault bucket 1264112724843517422, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: voicemodplugin.exe
    P2: 0.0.0.0
    P3: 6035109e
    P4: StackHash_71ee
    P5: 10.0.18362.1350
    P6: 37b70d07
    P7: c0000374
    P8: PCH_28_FROM_ntdll+0x000000000009D8E4
    P9:
    P10:


    +++ WER1 +++:
    Fault bucket 1939720679265247593, type 5
    Event Name: FaultTolerantHeap
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: voicemodplugin.exe
    P2: 0.0.0.0
    P3: 6035109E
    P4: ffffbaad
    P5:
    P6:
    P7:
    P8:
    P9:
    P10:


    +++ WER2 +++:
    Fault bucket 2296449686083873638, type 5
    Event Name: RADAR_PRE_LEAK_64
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: EmpyrionPlayfieldServer.exe
    P2: 2020.1.11.35857
    P3: 10.0.18363.2.0.0
    P4:
    P5:
    P6:
    P7:
    P8:
    P9:
    P10:


    +++ WER3 +++:
    Fault bucket 2116057393949227264, type 5
    Event Name: MpTelemetry
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: Windows Defender Antivirus (77BDAF73-B396-481F-9042-AD358843EC24)
    P2: 4.18.2101.9
    P3: TimeOut
    P4: 1.1.17800.5
    P5: fixed
    P6: 12 / 2049+
    P7: 5 / not boot
    P8:
    P9:
    P10:


    +++ WER4 +++:
    Fault bucket , type 0
    Event Name: MpTelemetry
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: Windows Defender Antivirus (77BDAF73-B396-481F-9042-AD358843EC24)
    P2: 4.18.2101.9
    P3: TimeOut
    P4: 1.1.17800.5
    P5: fixed
    P6: 12 / 2049+
    P7: 5 / not boot
    P8:
    P9:
    P10:


    +++ WER5 +++:
    Fault bucket , type 0
    Event Name: MpTelemetry
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: Windows Defender Antivirus (77BDAF73-B396-481F-9042-AD358843EC24)
    P2: 4.18.2101.9
    P3: TimeOut
    P4: 1.1.17800.5
    P5: fixed
    P6: 12 / 2049+
    P7: 5 / not boot
    P8:
    P9:
    P10:


    +++ WER6 +++:
    Fault bucket 2066022285814290132, type 5
    Event Name: RADAR_PRE_LEAK_WOW64
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: MSI.True Color.exe
    P2: 1.0.0.16
    P3: 10.0.18363.2.0.0
    P4:
    P5:
    P6:
    P7:
    P8:
    P9:
    P10:


    +++ WER7 +++:
    Fault bucket 1264112724843517422, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: voicemodplugin.exe
    P2: 0.0.0.0
    P3: 6035109e
    P4: StackHash_71ee
    P5: 10.0.18362.1350
    P6: 37b70d07
    P7: c0000374
    P8: PCH_28_FROM_ntdll+0x000000000009D8E4
    P9:
    P10:


    +++ WER8 +++:
    Fault bucket 1788978631161703178, type 5
    Event Name: RADAR_PRE_LEAK_64
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: Microsoft.Photos.exe
    P2: 2020.20110.11001.0
    P3: 10.0.18363.2.0.0
    P4:
    P5:
    P6:
    P7:
    P8:
    P9:
    P10:


    +++ WER9 +++:
    Fault bucket 1585036709778120108, type 5
    Event Name: RADAR_PRE_LEAK_64
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: AtlasGame.exe
    P2: 4.5.1.0
    P3: 10.0.18363.2.0.0
    P4:
    P5:
    P6:
    P7:
    P8:
    P9:
    P10:
    @@@@@@@@@@@@@@@@@@@@@@@@@@@

    Now to just figure out what this means..
     
    #6
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  7. GrandpaGamez

    GrandpaGamez Lieutenant

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    I can't figure out why I am getting Disconnected.
     
    #7
  8. Germanicus

    Germanicus Rear Admiral

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    #8
  9. GrandpaGamez

    GrandpaGamez Lieutenant

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    I would like to be able to play the game without getting DCed at random
     
    #9
  10. Pantera

    Pantera Administrator Staff Member

    • Developer
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    Hi to even begin we would need to at least have a copy of the client logs from when this happened & ideally a copy of the server log files also from when this happened to check if there is any message in there that could possibly shed light on what is going on.

    Are the "Router" & "Modem" connected to each other ?
    Have you tried connecting your PC directly to the modem as a test ? to see if the "ASUS 82U rt router" could be causing a problem & the issue goes away when it is removed.
     
    #10
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  11. Khaleg

    Khaleg Commander

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    Same security warnings, like setting the computer to the DMZ, apply here, please be aware that your system will be unprotected exposing services over the Internet. Use maximum precaution when testing :)
     
    #11

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