Note: Bugs for any EXPERIMENTAL version go to this forum only: https://empyriononline.com/forums/bugs.34/ HOW TO REPORT A BUG? 1. Read the Instructions: https://empyriononline.com/threads/...roduction-before-reporting.47082/#post-290035 2. Check for Existing Reports in all the reporting sub forums if your issue has already been reported: https://empyriononline.com/forums/bugs.24/ 3. Troubleshooting Guide: https://empyriononline.com/threads/troubleshooting-guide.98133/ 4. Using modified configs or files ? Read Before Reporting https://empyriononline.com/threads/...own-issues-troubleshooting.47082/#post-290035 Reporting Steps If your issue is already listed, contribute to an existing thread using the reporting template. If your issue is not listed, create a new thread using the reporting template. IMPORTANT: Report only one bug per thread. Give a clear and descriptive headline so QA and other players can easily recognize the issue the thread is reporting. Please note that our moderators will move and merge threads that do not follow these rules ===================================== REPORT TEMPLATE Post your bugs using the following template (Blank template): Spoiler: Click on this spoiler to expand & see more information Build: Mode: Mode: Platform: DLC Installed: SERVER NAME: SEED-ID: If applicable: MODIFIED PLAYFIELDS: Reproducibility: Severity: Type: Summary: Description: Steps to Reproduce: 1) 2) 3) Screenshots, Crash Logs, any other Relevant Information or Download links: Information to include in the template (Please take a few moments to read first before using the blank template): Spoiler: Click on this spoiler to expand & see more information Build: (The build number the bug was found in which can be seen in the top left on the screen for example: v1.5.3 B3390) Mode: (Creative, Survival, Freedom mode) Mode: (Singleplayer, Dedicated Server, Peer2Peer Coop) Platform: Steam or EPIC (Steam users should only leave Steam here & EPIC users should only leave EPIC here) DLC Installed: Yes or No: Do you have any official DLC installed ? SERVER NAME: (If the issue happened on a public server, please add the name here) SEED-ID: (Please always add the SEED-ID for SingleplayerSurvival games; Open the console. The Seed is noted somewhere to the "playfield loaded" dialogue) If applicable: MODIFIED PLAYFIELDS: Yes/No/DontKnow (<- YES if new planets or non-default playfields are used. Use DontKnow if you are not aware if anything has been changed) Reproducibility: (Always, Sometimes, Unable) Severity: (Trivial, Minor, Major, Crash) Type: (Global / O2Rooms / Temperature,Radiation / Player Armor,Boosters / Repair / Teleport,Portals / Instances / Triggers,Sensors / AIVessels / Gamestart / ... ) Summary: (1-liner = can be the same as the thread headline) Description: (short description: 1-2 sentences) Steps to Reproduce: (steps to reproduce the issue. This is ESSENTIAL for a bugfix! please list the steps list this for example 1) 2) 3) Screenshots, Crash Logs, any other Relevant Information or Download links: ( Note: for more complex reproduction usecases that require quite some "setup", please create a savegame and upload it to a service & also attach a copy of your client log (& crashes log if a crash occurred): How to supply a save game for a report: Spoiler: Click on this spoiler to expand & see more information For Steam players: For SP or Co-op: Right click on "Empyrion" in your steam library > Properties > Local files > Browse > Saves > Games or: SteamLibrary\steamapps\Common\Empyrion - Galactic Survival\Saves\Games For MP: Right click on "Empyrion - Dedicated Server" in your steam library > Properties > Local files > Browse > Saves > Games or: SteamLibrary\steamapps\Common\Empyrion - Dedicated Server\Saves\Games Make a note of the name of the save game then navigate to the Saves > Games Folder & right click on the save folder & place your mouse cursor over 'Send to' create a compressed copy of it Use a file hosting site like mediafire, dropbox or google drive & add a share link to it in your reply If you are sending us the info via an email please add a share link to the file or files you have uploaded & some details such as a link to your report For Epic players: For SP or Co-op: Right-click on "Empyrion" in your Epic library. Select "Manage" then click on the folder icon called "Open Install Location" Make a note of the name of the save game then navigate to the Saves > Games Folder & right click on the save folder & place your mouse cursor over 'Send to' create a compressed copy of it Use a file hosting site like mediafire, dropbox or google drive & add a share link to it in your reply If you are sending us the info via an email please add a share link to the file or files you have uploaded & some details such as a link to your report How to supply logs to a report: Spoiler: Click on this spoiler to expand & see more information For Steam players: Client log location: Right click on Empyrion in your steam library > Properties > Local files > Browse local files > Logs Dedicated server logs ("Dedicated" & "Playfield" logs): Empyrion - Dedicated Server\Logs\<build number> For Epic players: Right-click on "Empyrion" in your Epic library. Select "Manage" then click on the folder icon called "Open Install Location" Then: Right-click the Logs folder > Send to > "Compressed (Zipped) folder." To add to your forum report, use the "Upload a File" option in the post editor or upload to a file hosting site (e.g., MediaFire, Dropbox, Google Drive) and share the link. If emailing support, upload the file to a sharing site and include the link in your email to [email protected]. ===== For Crashes: if a crash occurred please also look for & attach a copy of the crash folder. Crashes folder locations: C:\Users\<YourUserName>\AppData\LocalLow\Eleon Game Studios\Empyrion - Galactic Survival C:\Users\<YourUserName>\AppData\Local\Temp\Eleon Game Studios\Empyrion - Galactic Survival Create a dxdiag file & attach it with the previous files In Windows 7: Click on the "Start" Button. In the Search Box type dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear. Click on “Save all Information.” Save the information to your Desktop, keep the file name as is. In Windows 8, Windows 10: Press the [Windows]+[R] keys on your keyboard to bring up the Run command. In the "Run" command box, type in dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear. Click on "Save all Information." Save the information to your Desktop, keep the file name as is. Create copies of the relevant files or folders. Compress them: Right-click the file or folder > Send to > "Compressed (Zipped) folder." For forum reports, use the "Upload a File" option in the post editor or upload to a file hosting site (e.g., MediaFire, Dropbox, Google Drive) and share the link. For support emails, upload the file to a sharing site and include the link in your email to [email protected]. See here for how to attach screenshots: https://empyriononline.com/threads/new-method-of-uploading-images-to-the-forum.99997/#post-468372 How to attach screenshots (OLD): Spoiler: Click on this spoiler to expand & see more information - On the steam website go to your profile then select "Artwork" - Upload an image following the instructions & make it "Private" (or Public this is up to you) - View the image & right click it & select "Open Image in New Tab" (this option is available on Firefox) - Copy the address of the image in the browser address bar & when on the forum use the option "Image" & paste in the URL & select "Insert" Spoiler: Click on this spoiler to expand & see more information or - In the steam client go to your profile then select "Artwork" - Upload an image following the instructions & make it "Private" (or Public this is up to you) - View the image & select "Download" <- the image will increase in size in the steam client - Place your cursor on the image & select "Copy page URL" - Paste this address in to the "Image" option when making a post or editing a post & select "Insert" Spoiler: Click on this spoiler to expand & see more information ===================================== Found an exploit ? please send an email to [email protected] with the subject as just: Exploit & use the above report template in the email to explain what the exploit is & how it can be reproduced. Please don't post exploits on the forum. ===================================== Thanks in advance for saving us time to address your issue!
READ FIRST: For a proper testing procedure and bug reporting, we recommend the following preparations and workflows: Go to your steam library and VERIFY your game files! Steam > Library > Right-click Empyrion > Properties > Installed files > Verify Integrity Avoid Custom Configs:, Mods in Content\Configuration or custom scenarios can affect results. If using custom files, rename or remove them, then verify game files via Steam to restore defaults: Right-click Empyrion > Properties > Local Files > Verify Integrity. Recheck the issue using only stock configuration files. Mods in Content\Configuration or custom scenarios can affect results. If using custom files, rename or remove them, then verify game files via Steam to restore defaults: Right-click Empyrion > Properties > Local Files > Verify Integrity. Recheck the issue using only stock configuration files. Use Fresh Savegames:, Don’t test bugs on savegames created before a Release Candidate that were created curing the experimental phase. Start a new RC save to ensure changes apply correctly. Clear Game Cache:, Delete contents of ..\Empyrion - Galactic Survival\Saves\Cache before testing. Cached data may cause false positives or hide issues
'Continue or Quit' (CoQ) Error What to Do Singleplayer: Note the build number (top left corner in the game), then quit the game. Go to: For the client & Co-op: Steam > Library > Right-click Empyrion > Properties > Installed files > Browse > Logs Find the folder matching the build number or the highest number. Compress the relevant Client.log file (Right-click > Send to > Compressed). Email the log with a brief description of what happened before the error to: [email protected] The QA team will pick up your issue and decode or ask back more info. Co-Op Server: Co-op logs location: Steam > Library > Right-click Empyrion > Properties > Installed files > Browse > Logs Send Client.log files from all affected players. Also send COOP Server and COOP Client logs from the host PC: Look for files starting with Client_AsPf_ and Dedicated_. Dedicated Server: For the dedicated Server logs location: Steam > Library > Right-click Empyrion - Dedicated server > Properties > Installed files > Browse > Logs Zip the entire /Logs folder. Include info on the playfield and timestamp of the issue. Send to the same email above. General Bug Reporting Tips Base/Vessel Issues (e.g. O2, docking, radiation): Include the blueprint or savegame + note if it's SP or MP. Upload to a cloud host and share the link. Planet/Spawn Issues: Upload the savegame and share the link in your report. Crashes with "Continue or Quit": Follow the CoQ steps above. Crash to Desktop: Same steps as CoQ. Game Freeze (not crash): Note it's a freeze, include logs as above, and optionally add a dxdiag. Thanks for helping improve the game!
Thread prefix definitions for this forum: Investigating: The issue is currently being examined by our team. We are in the process of gathering more information and reproducing the problem to understand its cause and add it to our internal bug tracker. Tracking/Filed: The issue has been reproduced and is queued in our internal bug tracker. They will be addressed in future updates as resources & schedules allow. Not a bug: The reported issue is not considered a bug. It may be intended behavior or a misunderstanding of the feature. Currently not reproducible: The issue cannot be replicated with the current build or steps provided. Further information may be needed. Fixes in the next update: Bugs which we just recently fixed in our development version and will reach you in the next release. Fixed: The issue has been resolved and verified. No further action is required. Regressions can happen though & a new report will be needed if a previously fixed issue is found to have regressed. Known issues: These are acknowledged bugs that are documented and they will be addressed in future updates as resources & schedules allow. Please retest & re-report: This means that the issue needs to be tested again to verify if it has been resolved or if it still persists. Custom Content issue: We don’t provide any support for custom content this would be the responsibility of the author to resolve unless this issue also exists in a vanilla configuration. https://empyriononline.com/threads/...quirements-troubleshooting.47082/#post-290035
