Fixed Unable to launch

Discussion in 'Fixed (Read Only)' started by jadefalcon, Jun 16, 2020.

  1. jadefalcon

    jadefalcon Captain

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    Mode: Survival
    SEED-ID: 0

    Reproducibility: Always
    Severity: Major

    Summary: Unable to launch game after latest public release.

    Game has been reinstalled, removing all content folders. EAC is disabled.
    Seems to be hitting the following error on launch :

    upload_2020-6-16_19-35-7.png

    Win10 x64 fully patched
     
    #1
  2. Pantera

    Pantera Administrator Staff Member

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    I presume you have already tried to go through the trouble shooting ?
    https://empyriononline.com/threads/...own-issues-troubleshooting.47082/#post-296904

    Can you try doing this for a completely fresh installation ?
    • Completely uninstall Empyrion & then reinstall after doing the following steps
    1. Right click on Empyrion in your steam library > Properties > Local files > Browse local files > Saves
      Make a backup copy of any saves & blueprints you have in another folder away from steam or place them on another drive.
      Also if you have any custom scenarios, playfields or configs etc you will want to back them up & also move them away from from the root Empyrion installation folder which are all found in the "Contents" folder.
    2. Select Empyrion in your steam library & select the uninstall option & when that is completed delete the "Empyrion - Galactic Survival" folder in your Steam\steamapps\common folder
    3. Delete these folders called "Eleon Game Studios" in these locations if they are found there:
      C:\Users\<YourUserName>\AppData\Local\Temp\Eleon Game Studios
      C:\Users\<YourUserName>\AppData\LocalLow\Eleon Game Studios
    4. Open regedit in windows & navigate to here & delete the entry "Empyrion - Galactic Survival":
      Computer\HKEY_CURRENT_USER\Software\Eleon Game Studios
    5. Restart your PC
    6. Reinstall Empyrion in your steam library select Empyrion & select install & wait for it to finish downloading. When the download is complete:
      Right click on Empyrion in your steam library > Properties > Local files > Browse local files
      & place your saves, blueprints, custom scenarios etc back.
     
    #2
  3. jadefalcon

    jadefalcon Captain

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    #3
  4. jadefalcon

    jadefalcon Captain

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    Completed a reinstall as per instructions @Pantera and issue remains.
    No crash logs I can find either.

    Its been suggested in a few places that unticking "full screen optimisations" on the exe file and run as administrator can help. Neither of these have worked.

    I found an old thread here:
    https://empyriononline.com/threads/running-the-game-with-mono-2-0-bdwgc-dll-unity-crash.60782/

    Which also suggested swapping in files from an older version of the Mono framework files - no change there either.


    Now, back at a vanilla install.

    I did find this crash report file.... not sure if this provides any insight as seems to be just an extension of the data in event viewer..
     

    Attached Files:

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  5. Pantera

    Pantera Administrator Staff Member

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    #5
  6. Germanicus

    Germanicus Rear Admiral

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  7. jadefalcon

    jadefalcon Captain

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    @Pantera
    @Germanicus

    Back in business on v:
    upload_2020-6-17_14-6-26.png

    I had to uninstall KB4560960 which I believe was a cumulative security patch
     
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  8. Pantera

    Pantera Administrator Staff Member

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    So just to confirm the game now launches & you can load into saves since removing KB4560960 ?
     
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  9. jadefalcon

    jadefalcon Captain

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    Correct.

    There are other known issues with that patch for printer drivers and some other stuff.
    Clearly it must have something that interferes with Empyrion loading in Mono


    One point to note is that since thats a cumulative patch, firstly others may get the same issue, but likely it will re-occur at next months patching date
     
    #9
    Last edited: Jun 17, 2020
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