Needs attention READ BEFORE REPORTING - Bug Report Template, Requirements, Known issues & Troubleshooting

Discussion in 'Bugs' started by Hummel-o-War, Jan 15, 2019.

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  1. Hummel-o-War

    Hummel-o-War Administrator
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    HOW TO REPORT A BUG?

    1. Read through the READ FIRST Paragraph if you are unsure which information are required: https://empyriononline.com/threads/...roduction-before-reporting.47082/#post-290035

    2. Check the Bug Forum and its sub-forums if your issues is ALREADY added!!!

    https://empyriononline.com/forums/bugs.24/

    2.A Check the known issues list below:

    https://empyriononline.com/threads/...-requirements-known-issues.47082/#post-290036

    3. Check here if you have any problems getting the game to launch, crashes & general trouble shooting tips

    https://empyriononline.com/threads/troubleshooting-guide.98133/

    4. Using modified configs or files ? see here https://empyriononline.com/threads/...own-issues-troubleshooting.47082/#post-290035

    5. IF yes, please contribute your findings to an existing thread by USING THE REPORTING TEMPLATE from below.

    6. IF your issue is not yet listed, please create a
    NEW THREAD in this forum by USING THE REPORTING TEMPLATE from below.

    IMPORTANT: Please only report ONE BUG per THREAD. Do NOT add SEVERAL bugs per thread as this will make your report hard to track! Thanks!

    7. When creating a NEW THREAD you need to select the Prefix "NEW" from the dropdown next to the headline

    8. GIVE A DESCRIPTIVE AND ON-THE-SPOT headline (thread title) so your issue is regognized by QA and by OTHER PLAYERS that might run into the same issue.

    Please note that our moderators will move and merge threads that do not follow these rules

    =====================================


    REPORT TEMPLATE


    Post your bugs using the following template (Blank template):
    Build:
    Mode:
    Mode:

    SERVER NAME:
    SEED-ID:


    If applicable:
    MODIFIED PLAYFIELDS:

    Reproducibility:
    Severity:

    Type:

    Summary:


    Description:

    Steps to Reproduce:
    1)
    2)
    3)

    Screenshots, Crash Logs, any other Relevant Information or Download links:


    Information to include in the template (Please take a few moments to read first before using the blank template):
    Build: (The build number the bug was found in which can be seen in the top left on the screen for example: v1.5.3 B3390)
    Mode: (Creative, Survival, Freedom mode)
    Mode: (Singleplayer, Dedicated Server, Peer2Peer Coop)

    SERVER NAME: (If the issue happened on a public server, please add the name here)
    SEED-ID: (Please always add the SEED-ID for SingleplayerSurvival games; Open the console. The Seed is noted somewhere to the "playfield loaded" dialogue)

    If applicable:
    MODIFIED PLAYFIELDS: Yes/No/DontKnow (<- YES if new planets or non-default playfields are used. Use DontKnow if you are not aware if anything has been changed)

    Reproducibility: (Always, Sometimes, Unable)
    Severity: (Trivial, Minor, Major, Crash)

    Type: (Global / O2Rooms / Temperature,Radiation / Player Armor,Boosters / Repair / Teleport,Portals / Instances / Triggers,Sensors / AIVessels / Gamestart / ... )

    Summary: (1-liner = can be the same as the thread headline)

    Description: (short description: 1-2 sentences)

    Steps to Reproduce: (steps to reproduce the issue. This is ESSENTIAL for a bugfix! please list the steps list this for example:)
    1)
    2)
    3)




    Screenshots, Crash Logs, any other Relevant Information or Download links: ( Note: for more complex reproduction usecases that require quite some "setup", please create a savegame and upload it to a service & also attach a copy of your client log (& crashes log if a crash occurred):



    How to attach a save game to a report:
    Go to:
    For SP or Co-op:
    Right click on "Empyrion" in your steam library > Properties > Local files > Browse > Saves > Games
    or: SteamLibrary\steamapps\Common\Empyrion - Galactic Survival\Saves\Games

    For MP:
    Right click on "Empyrion - Dedicated Server" in your steam library > Properties > Local files > Browse > Saves > Games
    or: SteamLibrary\steamapps\Common\Empyrion - Dedicated Server\Saves\Games
    1. Right click on the save folder & place your mouse cursor over 'Send to' create a compressed copy of it (or use winzip or 7zip)
    2. Drag & drop a copy in your reply box or use the upload a file option on the forum.
    3. If the folder is too large use a file hosting site like mediafire, dropbox or google drive & add a share link to it
    4. If you are sending us the info via an email please add a share link to the file or files you have uploaded

    How to attach logs to a report:
    The client log, dedicated server logs & crashes folder locations:
    1. Client log location:
      Right click on Empyrion in your steam library > Properties > Local files > Browse local files > Logs

    2. Dedicated server logs ("Dedicated" & "Playfield" logs):
      Empyrion - Dedicated Server\Logs\<build number>

    3. If a crash occurred please also look for & attach a copy of the crash folder. Crashes folder locations:
      C:\Users\<YourUserName>\AppData\LocalLow\Eleon Game Studios\Empyrion - Galactic Survival
      C:\Users\<YourUserName>\AppData\Local\Temp\Eleon Game Studios\Empyrion - Galactic Survival
    Create a dxdiag file & attach it with the previous files
    In Windows 7:
    • Click on the "Start" Button.
    • In the Search Box type dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear.
    • Click on “Save all Information.”
    • Save the information to your Desktop, keep the file name as is.
    In Windows 8, Windows 10:
    • Press the [Windows]+[R] keys on your keyboard to bring up the Run command.
    • In the "Run" command box, type in dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear.
    • Click on "Save all Information." Save the information to your Desktop, keep the file name as is.
    Now create copies of all of the relevant files or folders from the above instructions, compress them with windows built in compression option (Right click on the file or folder > Send to > "Compressed (Zipped) folder") then if you are using the forum attach to your report by dragging them into the reply box or using the upload a file option.

    If you are going to send this information via the support email [email protected] upload the file to a file sharing site & copy & paste the share link in to your email.

    =====================================

    Found an exploit ? please send an email to [email protected] with the subject as just:
    Exploit

    & use the above report template in the email to explain what the exploit is & how it can be reproduced. Please don't post exploits on the forum.

    =====================================

    Thanks in advance for saving us time to address your issue! :)
     
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  2. Hummel-o-War

    Hummel-o-War Administrator
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    READ FIRST: For a proper testing procedure and bug reporting, we recommend the following preparations and workflows:
    1. Go to your steam library and VERIFY your game files!
      Steam > Library > Right-click Empyrion in the list > Properties > Local Files > Verify Locale Data

    2. Make sure you are NOT using a custom config!
      There are currently multiple files that can be "modded".
      These are all found in: Empyrion - Galactic Survival\Content\Configuration

      When running into an issue, it would be HIGHLY RECOMMENDED to check if you are using a customized version of any file in the configuration folder.


      If you are using a custom file:
      Please move the customzied file/s out of the folder (Rename, remove, move)
      Verify the game files via STEAM (this will restore the default files if you do not have them ready)
      :
      1. Right click on Empyrion in your steam library & select properties
      2. Click on the local files tab & choose the 'Verify integrity of local game files' option
      3. Then recheck for the error with only stock files in the Configuration folder


    3. Avoid resuming any pre-Release Candidate savegame!
      There is a chance that changes we made do not translate to older savegames. Especially for bugs concerning terrain, loot and other playfield configs.
      Best practice: if you run into an issue with a savegame that was started BEFORE a RC has been released, please re-test the issue in a fresh new RC savegame again!


    4. Additional Routine: Delete the GAME CACHE when trying to reproduce a bug!
      The game cache saves some presets and may be source of a false positive reports or even be part of the problem. To make sure we have all the infos, please check the following folder when trying to reproduce a but and make a note in your report if the bug still happens AFTER clearing the cache: ..\Empyrion - Galactic Survival\Saves\Cache
    ----

    'Continue or Quit' (CoQ) Error

    When you get a 'CoQ' (Continue or Quit) error in SINGLEPLAYER, please do the following:
    1. Note the build number in the top right (the last 4 digits) then exit the game (click QUIT or ALT+F4)
    2. Right click on Empyrion in your steam library > Properties > Local files > Browse local files > Logs
    3. Look for the folder name that matches the build number from step 1 or look for the folder named by the highest number and open it
    4. Right click on the client log from when this happened & place your mouse cursor over 'Send to' create a compressed copy of it
    5. Open your Email, attach the compressed copy of the log & write what happened BEFORE the CoQ and send to:

    [email protected]

    The QA team will pick up your issue and decode or ask back more info.

    2) IF YOU RAN A COOP SERVER need to:
    - send in the Client.logs for all players that were affected
    - send in the COOP server and COOP-client logs

    The COOP Client logs are in the SAME folder on the PC which started the session.

    Look for
    a) logs that start with 'Client_AsPf_'
    b) log that starts with 'Dedicated_'

    Send in both COOP Client and Server logs to the same Email address

    3) IF you are running a DEDICATED SERVER,
    go the the /LOGS folder, zip the whole thing (in case you do not know what are the latest files) + ADD an info on which playfield and WHEN (time stamp) the issue happened...and send it to the same Email address as well.

    -----

    GLOBAL ADVICE ON REPORTING!!

    1. If you haven an issue with a Base or Vessel with temperature, radiation, colliders, can-not-dock, o2 or plants not growing or anything that happens without anything else in the game world is directly affected, please ADD THE BLUEPRINT or the SAVEGAME and add an info if SP or MP! If you want to add your savegame, please upload your savegame to a cloud host (like dropbox, google,..) and add a LINK to your report

    2. If you having issues with something missing from your planet, spawned in the wrong place or anything that keeps being broken after resuming a savegame PLEASE UPLOAD the savegame to a cloud host (like dropbox, google etc) and add a LINK in your bug report

    3. If you CRASHED with a message "Continue or Quit" on a SP or MP game, PLEASE FOLLOW 'Continue or Quit' instructions as written above

    4. If you CRASHED back to desktop (empyion.exe does not work anymore) do the same as in (3.).

    5. If you game FREEZES (locked up), please make a note that this is a FREEZE (not a "Crash"). Add the same files as in 3. and maybe add a dxdiag as well.

    THANKS A LOT FOR YOUR SUPPORT! :)
     
    #2
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  3. Hummel-o-War

    Hummel-o-War Administrator
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    KNOWN ISSUES PUB

    General:
    • Bamboo doesn't move when the weather is windy
    • [7509] [MP/Co-op] Desync: AI vessel locations can sometimes be different for each client
    • [7173] LCD Projector & screen background color will not turn off when the screen is turned off
    • [7254] Fixed scenarios cannot change starter planet size
    • [7178] Avatar animation glitch after switching from 1PV to 3PV camera
    • [7177] Shields can continue to recharge whilst being damaged when the end of a turrets barrel is being fired on
    • [7028] Player suit light remains after removing armor
    • [7012] Pipes L does not mirror correct anymore
    • [7007] Block shape 'Notched C low' when mirrored doesn't get orientated correctly
    • [6926] [MP] Terrain engine CoQ after leaving a planet
    • [6919] Solar battery amount can be carried over to other save games
    • [6837] Motion stutter when moving around structures
    • [6875] Replacemode on hardened steel can unintentionally change a different texture to the selected texture
    • [6540] Windows can be seen clearly through fog
    • [6287] Signal logic can force the covered thrusters to turn on
    • [6434] MainDroneBase Space POIs don't use DSL
    • [6361] Sometimes when drilling rocks/ore rocks in water nothing is dropped from them for the player to pick up
    • [6450] Respawning on a floating POI will always spawn you on top of where you died
    • [5923] Weapon color changes after entering & exiting a cockpit
    • [5985] After rotating a base to spawn, Home/End causes base to move side to side
    • [5295] CV mining drills 'Failed setting triangles' messages
    • [5952] Mirroring Lights does not copy over the settings of lights
    • [6258] Compass heading showing incorrect when exiting & reentering a cockpit until the vessel is moved again
    • [6271] HV thrusters cannot be entirely turned on or off via switches or signals
    • [5835] RepairStation can always be used when the power button is OFF
    • [4930] Autominers do not deplete Voxel Deposits
    • [4262] Some NPC's can clip through terrain when killed & appear to "disappear"
    • [1887] Large Blueprints (max size) are broken in 2 parts or do not spawn completely.
    • [2838] Symbol + and double+ are off about 1px in some directions
    • [3503] HV/SV still produce "Smoke" when grounded and all thrusters and hover engines are off
    • [3957] Symbols orientation is not mirrored correctly.
    • [4872] Player falling through the world when getting of a motorbike on uneven/mined terrain
    • [4789] Waypoints are not finding the quickest route through polar region
    • [5434] Docked vessels that have the waypoint option enabled take the name of the vessel they are docked to
    • [6064] Invisible Sun in space when viewed through any transparent object
    • [6165] Windowed mode 'always shown on top'
    • [6141] Cannot exit ATM with F
    • [3814] When you have the 'Show on HUD' option enabled on a device after removing that device the marker isn't removed also
    • [3498] Possible to fly through AI freighters, Carriers etc with player vessels (MP also has a issue with drones spawning & teleporting around player vessels)
    • [4342] Environmental effects affecting avatar when in 3rd person or using the personal drone.
    • [3695] Weather effects are visible when moving up & down in elevator blocks or jumping inside CV's & BA's & moving downward underwater.
    ----

    Vessel Controller:
    • [7131] Changing a vessels pitch by tapping keyboard arrow keys sometimes moves the pitch in the wrong direction
    • [7257] HV's can still move when their thrusters & HV engines are OFF

    ----

    Logistics:
    • [7017] Logistics 'connected' overlay stays on screen when changing from a connected container to the repair station
    • [5562] F4 structure convenience caching gets stuck when several structures are close by
    • [5963] A large item or stack when swapped with a smaller one will leave the inventory overfull
    • [5971] Container-Slots get increased when re-accessing dead corpses
    • [6061] [MP] Container controller volume info is not updated after removing & placing a new one until another CE is added.
    • [6135] Second pane for logistics dialog persists an entry from previous source when you pick a new one
    • [6267] Items on the virtual toolbar do not contribute to the mass of the connected container.

    ----

    Terrain:

    • [6463] When removing terrain from under a BA that has been placed on raised terrain SI doesn't collapse
    • [3696] When a base has terrain inside of it standing on the terrain results in the outside weather damaging the avatar.

    ----

    UI:

    • [7679] Difference between which difficulty is being used in the new game window & difficulty options window
    • [7563] Offline sellers name is not maintained in the marketplace
    • [7561] Offline chat message for faction & private chat don't show the sender's name
    • [7341] When a player exits a passenger seat the toolbar remains disabled
    • [7532] Control panel signal labels are out of order
    • [7494] Container grids shifted down on first open when joining server
    • [7168] Volume capacity tooltip info is not the same as what is shown in the logistics window
    • [7102] Container items temporarily disappearing when connecting or disconnecting from a container
    • [7017] Logistics 'connected' overlay stays on screen when changing from a connected container to the repair station
    • [6291] With the weight & mass check disabled the pentaxid tank when 'overfilled' shows a higher percentage than it should
    • [6414] Constructor item list - invalid scroll position
    ----

    Waypoints:
    • [7296] Waypoint of a vessel remains after playfield change
    ----

    Game pad/Controller issues:
    • [7126] [Game pad] D-Pad Down + A doesn't take all
    • [7275] After entering a lock code some actions for the controller stop working
    ----

    TextMeshPro:

    ----

    Should be fixed now, but please observe:

    More fixes can be seen in here "Fixed in NEXT update": https://empyriononline.com/forums/tracking-filed.91/
    Or "Fixed" https://empyriononline.com/forums/fixed.90/
     
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  4. Pantera

    Pantera Administrator
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    -reserved-
     
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