PLZ Retest and Re-Report GAME CRASH REGULARLY

Discussion in 'Archive (Read Only)' started by IVEN, Aug 4, 2021.

  1. IVEN

    IVEN Ensign

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    Now for lot of players in my guild GAME CRASH REGULARLY , even when connected to server or in Creative . FIXXXXXXXXXXXXX
     
    #1
  2. Pantera

    Pantera Administrator Staff Member

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    When making a bug report please use the report template & explain step by step how to reliably reproduce this if you know how the template can be found near the bottom of the first post here
    https://empyriononline.com/threads/...uirements-known-issues-troubleshooting.47082/

    How to attach logs to a report:
    The client log, dedicated server logs & crashes folder locations:
    1. Client log location:
      Right click on Empyrion in your steam library > Properties > Local files > Browse local files > Logs

    2. Dedicated server logs ("Dedicated" & "Playfield" logs):
      Empyrion - Dedicated Server\Logs\<build number>

    3. If a crash occurred please also look for & attach a copy of the crash folder. Crashes folder locations:
      C:\Users\<YourUserName>\AppData\LocalLow\Eleon Game Studios\Empyrion - Galactic Survival
      C:\Users\<YourUserName>\AppData\Local\Temp\Eleon Game Studios\Empyrion - Galactic Survival
    Create a dxdiag file & attach it with the previous files
    In Windows 7:
    • Click on the "Start" Button.
    • In the Search Box type dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear.
    • Click on “Save all Information.”
    • Save the information to your Desktop, keep the file name as is.
    In Windows 8, Windows 10:
    • Press the [Windows]+[R] keys on your keyboard to bring up the Run command.
    • In the "Run" command box, type in dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear.
    • Click on "Save all Information." Save the information to your Desktop, keep the file name as is.
    Now create copies of all of the relevant files or folders from the above instructions, compress them with windows built in compression option (Right click on the file or folder > Send to > "Compressed (Zipped) folder") then if you are using the forum attach to your report by dragging them into the reply box or using the upload a file option.
     
    #2
    Germanicus likes this.
  3. Kats

    Kats Lieutenant

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    As for me, I have noticed Empyrion 1.5.5 seems to need more ram than 1.5.2
    I had to add 4 Gb virtual memory before successfully launching a game.
     
    #3
  4. Germanicus

    Germanicus Rear Admiral

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    Virtual Memory should always be at least twice the size of your RAM - at least most Tips and Windows itself does say so.
     
    #4
  5. Escarli

    Escarli Rear Admiral

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    @Pantera Building in creative mode and it seems to crash upon texturing. It was fine yesterday no problem but crashed twice in about...I dunno...20 minutes? I am using my own custom creative scenario, I'll switch to the default creative one and continue for a bit. If it crashes again I'll update this post.

    Worth noting it's not every time I texture, seems to be highly intermittent.
     

    Attached Files:

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  6. Pantera

    Pantera Administrator Staff Member

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    I'm afraid this log doesn't show anything useful. If you find a way to successfully trigger anything please create your own thread & attach the client log & crash folder if one is generated as per:

    How to attach logs to a report:
    The client log, dedicated server logs & crashes folder locations:
    1. Client log location:
      Right click on Empyrion in your steam library > Properties > Local files > Browse local files > Logs

    2. Dedicated server logs ("Dedicated" & "Playfield" logs):
      Empyrion - Dedicated Server\Logs\<build number>

    3. If a crash occurred please also look for & attach a copy of the crash folder. Crashes folder locations:
      C:\Users\<YourUserName>\AppData\LocalLow\Eleon Game Studios\Empyrion - Galactic Survival
      C:\Users\<YourUserName>\AppData\Local\Temp\Eleon Game Studios\Empyrion - Galactic Survival
    Create a dxdiag file & attach it with the previous files
    In Windows 7:
    • Click on the "Start" Button.
    • In the Search Box type dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear.
    • Click on “Save all Information.”
    • Save the information to your Desktop, keep the file name as is.
    In Windows 8, Windows 10:
    • Press the [Windows]+[R] keys on your keyboard to bring up the Run command.
    • In the "Run" command box, type in dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear.
    • Click on "Save all Information." Save the information to your Desktop, keep the file name as is.
    Now create copies of all of the relevant files or folders from the above instructions, compress them with windows built in compression option (Right click on the file or folder > Send to > "Compressed (Zipped) folder") then if you are using the forum attach to your report by dragging them into the reply box or using the upload a file option.
     
    #6
    Germanicus likes this.

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